Senior Systems Support Engineer
ThoughtWorks1 hour ago
Responsibilities
- Manage incidents, analyze monitoring metrics, generate reports, and take corrective actions.
- Debug complex application systems and troubleshoot business-impacting issues.
- Apply operational, cloud, security, logging, alerting, and monitoring best practices to improve system stability and availability.
- Deploy, run, support, and continuously deliver high-quality software and customer solutions using DevOps practices.
- Deliver well-tested bug fixes and enhancements to existing codebases.
- Mentor less experienced peers and junior-level consultants through technical guidance and leadership.
- Participate in a rotation- and need-based 24x7 support team.
- Share technical expertise through speaking engagements, open-source contributions, blogs, and other external community activities.
Requirements
- Experience with Node.js, React, cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell.
- Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
- Strong debugging, triaging, and code troubleshooting skills.
- Experience with relational databases such as MS SQL, MySQL, or PostgreSQL, as well as relational or non-relational databases.
- Experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
- Experience with application monitoring tools such as Datadog, Prometheus, or Grafana, including metrics, reporting, and corrective actions.
- Ability to produce high-quality, well-tested bug fixes and enhancements.
- Comfort with Agile methods such as Scrum and/or Kanban.
- Ability to advocate for technical excellence, cloud best practices, security practices, and technical change.
- Strong communication and articulation skills, resilience in ambiguous situations, and willingness to mentor others.
Benefits
- Career development is supported through interactive tools, development programs, and mentoring from colleagues.
- Employees have autonomy to shape their career paths within a collaborative cultivation culture.
- The role is marked remote and includes participation in a rotation- and need-based 24x7 availability team.
Tech Stack
AWSAzureDatadogDockerGoogle Cloud PlatformGrafanaJenkinsMySQLNode.jsPostgreSQLPowerShellPrometheusPythonReact
Categories
About ThoughtWorks
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We ’re not preparing for the future – we’re defining it.