2 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design and deliver Python-based automation solutions for assigned application support workstreams.
- Produce high-level and low-level designs, reusable frameworks, and architecture patterns across ITIL phases.
- Develop GenAI and Agentic AI capabilities including agent orchestration, tool calling, RAG over runbooks, knowledge assistants, prompt engineering, LLM integration, and guardrails.
- Automate ticket triage, routing, remediation, root-cause analysis, batch processing, health checks, data fixes, access workflows, and reporting.
- Implement SRE and observability capabilities including SLI/SLO practices, golden signals, self-healing, event correlation, and alert-noise reduction.
- Integrate ServiceNow, Jira, GitHub, monitoring platforms, CI/CD processes, REST APIs, JSON, SQL, and event-driven systems.
- Demonstrate solutions to client stakeholders and delivery teams while mentoring junior engineers.
- Deliver production automation assets and improve effort, ticket volume, MTTR, and alert-noise outcomes.
Requirements
- At least 7.5 years of professional experience is required, with the technical profile also specifying 8+ years in software or automation engineering.
- Advanced Python skills with enterprise automation delivery and production automation assets.
- Hands-on experience developing GenAI and Agentic AI solutions, including prompt engineering, RAG, LLM integration, and guardrails.
- Experience with LangChain, LangGraph, AutoGen, or CrewAI on Azure OpenAI or Amazon Bedrock.
- Knowledge of REST APIs, JSON, SQL, scripting integration, and event-driven design.
- Experience with SRE, event correlation, observability, DevOps/CI-CD, and ITIL practices.
- Experience with monitoring and observability tools such as Dynatrace, Splunk, Grafana, or ELK.
- Strong communication and solution-demonstration skills with client stakeholders and delivery teams.
- Knowledge of vector databases such as Azure AI Search, Pinecone, ChromaDB, or FAISS is preferred.
- Knowledge of Azure, AWS, or GCP, knowledge graphs, and relevant Python, cloud, Generative AI, ITIL, or observability certifications is preferred.
- Completion of 15 years of full-time education is required.
Benefits
- The role is available in India or Global Delivery Center locations.
- The position follows a hybrid work arrangement.
- Preferred certifications include Python, cloud, Generative AI, ITIL, or observability certifications.
Tech Stack
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.