1 day ago
Responsibilities
- Define the architecture and technical strategy for customer messaging across email, push notifications, and SMS.
- Build shared services for templating, multi-brand theming, personalization, and cross-channel orchestration.
- Own deliverability and reliability, including email authentication, push delivery, SMS carrier compliance, retries, and failover.
- Lead build-versus-buy decisions involving messaging vendors and infrastructure.
- Build preference, consent, and opt-out management for regulated financial-services communications.
- Expose delivery, engagement, and failure metrics to teams and stakeholders.
- Partner with business and product stakeholders to translate requirements into platform capabilities, roadmaps, and tradeoffs.
- Enable AI agents and AI-assisted workflows to compose, personalize, and send messages safely.
- Partner with design, web, mobile, security, and platform teams on consistent customer experiences.
- Shape the content platform supplying copy and assets to messaging, web, and mobile channels.
- Coach engineers and technical leads while improving engineering practices.
Requirements
- Extensive experience architecting and delivering production-grade messaging or notification platforms at scale.
- Hands-on experience with email delivery, APNs, FCM, and SMS.
- Knowledge of SPF, DKIM, DMARC, 10DLC, short codes, and related delivery and compliance practices.
- Proven ability to work with business stakeholders and translate needs into technical direction.
- Strong modern backend and frontend engineering experience, including TypeScript and API design.
- Proven technical leadership across architecture, standards, and cross-team delivery.
- Hands-on experience with AI coding tools and a perspective on their impact on engineering work.
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- Experience in banking, payments, or financial services is a bonus.
- Experience with Twilio, SendGrid, Braze, or similar messaging and customer engagement platforms is a bonus.
- Experience building APNs systems, multi-tenant or white-label messaging, and headless content management systems is a bonus.
- Knowledge of TCPA, CAN-SPAM, consent management, Model Context Protocol, AI-agent platform integration, and secure software development for regulated environments is a bonus.
Benefits
- Competitive salary and benefits.
- Personal and professional learning opportunities.
- Inclusive and diverse work environment.
- Resources to give back to the community.
- Full-time position with experienced-hire classification.
Tech Stack
Categories
About FIS
FIS builds financial technology for banks, merchants, and capital-markets firms, including core banking platforms, payment processing, fraud/risk tools, and investment/treasury systems. It sells enterprise software, cloud services, and outsourced processing via long-term contracts and transaction-based fees. Founded in 1968 and headquartered in Jacksonville, Florida, FIS is a Fortune 500 public company trading on the NYSE (FIS) with customers worldwide.