Engineer III, Systems Reliability Engineering
Levi Strauss & Co1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Lead complex production investigations across applications, APIs, middleware, queues, batch processes, and file feeds.
- Coordinate incident resolution, root cause analysis, corrective actions, release validation, recovery exercises, and cross-regional handovers.
- Translate service-level objectives into monitoring, queue-age, capacity, and data-integrity checks.
- Maintain runbooks, dependency maps, and operational playbooks using incident, problem, and change practices.
- Build and improve approved Agentic AI workflows for triage, investigation, and runbook assistance while validating outputs and enforcing approval boundaries.
- Mentor Engineer I colleagues, conduct peer reviews and knowledge sharing, and coordinate technical work while escalating staffing or performance concerns to management.
- Collaborate with product, engineering, infrastructure, enterprise data, and business teams on reliability improvements.
Requirements
- 4+ years of experience in IT production support, application operations, platform engineering, or Site Reliability Engineering, including technical leadership of enterprise services.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
- Experience supporting PLM, MDM, enterprise data, integration platforms, or comparable business-critical applications.
- Strong understanding of APIs, middleware, queues, batch processing, file feeds, data controls, and upstream and downstream dependencies.
- Practical experience with ITSM, root cause analysis, technical mentoring, automation, and approved AI tools.
- Ability to validate Agentic AI outputs and apply human oversight.
Benefits
- Complimentary preventive health check-up for the employee and spouse.
- OPD coverage.
- Leave plan including paternity and family care leave.
- Counselling sessions for mental well-being.
- Exclusive discount vouchers on Levi’s products.
- Full-time position based in Bengaluru, India.
Categories
Site Reliability
About Levi Strauss & Co
Levi Strauss & Co. designs, markets, and sells Levi’s denim and casual apparel, Dockers khakis, Signature/Denizen value lines, and Beyond Yoga activewear to consumers worldwide through company-owned stores, e-commerce, and wholesale retail partners. Founded in 1853 and headquartered in San Francisco, the company is publicly traded on the NYSE under the ticker LEVI. It is widely credited with inventing the blue jean in 1873.