Site Reliability Engineer III (Kubernetes Platform)
Guidewire Software15 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design, build, and operate highly reliable and scalable infrastructure for a multi-tenant SaaS platform.
- Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.
- Develop internal tools, services, and frameworks that improve efficiency and reduce manual effort.
- Build and maintain observability systems covering metrics, logging, tracing, and dashboards.
- Define and track SLOs and reliability metrics, and drive self-healing and reduced operational toil.
- Lead or contribute to incident response, root cause analysis, and blameless postmortems.
- Partner with development teams to improve availability, performance, scalability, and production readiness.
- Design and support secure access patterns using SSO, SAML, and OAuth-based authentication.
- Create documentation, runbooks, and training materials; mentor engineers and promote reliability practices.
- Participate in a 24x7 follow-the-sun on-call rotation for critical production systems.
Requirements
- Strong programming skills in Python or Go; Java/Spring Boot is a plus.
- Deep experience with AWS and operating production systems at scale.
- Hands-on expertise with Kubernetes, including EKS, Docker, Helm, CNI, Ingress networking, primitives, and security patterns.
- Experience with Infrastructure as Code tools such as Terraform or Terragrunt.
- Solid understanding of Linux systems and networking fundamentals.
- Experience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch.
- Familiarity with incident management and production support in a microservices environment.
- Working knowledge of SSO, SAML, OAuth, identity providers, AWS IAM, VPC security groups, and Kubernetes security primitives.
- Experience with CI/CD and GitOps tools such as GitHub Actions, TeamCity, Jenkins, FluxCD, or Bitbucket.
- Ability to troubleshoot complex systems, automate recurring work, communicate effectively across distributed teams, and mentor through technical expertise.
- Bachelor’s degree in Computer Science or a related field, or equivalent experience is preferred.
- Preferred qualifications include large-scale SaaS experience, AWS or Kubernetes certifications, exposure to KubeVela or Crossplane, and open-source contributions.
Benefits
- Opportunity to work on a mission-critical global SaaS platform used by insurers worldwide.
- Opportunity to solve complex infrastructure problems at significant scale and shape a cloud platform.
- Collaborative, high-impact engineering culture with opportunities for technical influence and innovation.
- 24x7 follow-the-sun on-call rotation and distributed-team collaboration are part of the role.
- Guidewire is an equal opportunity and affirmative action employer and provides disability-related accommodations.
Tech Stack
Apache KafkaAWSDatadogDockerGitHub ActionsGoHelmJavaJenkinsKubernetesLinuxPrometheusPythonSpring BootTeamCityTerraform
Categories
DevOpsSite Reliability
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 43 countries, from new ventures to the largest and most complex in the world, rely on Guidewire products. With core systems leveraging data and analytics, digital, and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers. We are proud of our unparalleled implementation record, with 1,700+ successful projects supported by the industry’s largest R&D team and SI partner ecosystem. Our marketplace represents the largest partner community in P&C, where customers can access hundreds of applications to accelerate integration, localization, and innovation. For more information, please visit https://www.guidewire.com/.