Staff Software Engineer
ServiceNow22 hours ago
Dublin, IrelandStaff+
Responsibilities
- Build scalable, clean, reusable ServiceNow applications and integration solutions for customer service workflows.
- Own software components through design, implementation, test automation, deployment, and ongoing improvement.
- Design and develop maintainable components with emphasis on performance, reliability, and quality at scale.
- Lead technical initiatives from planning through deployment and evaluate new ServiceNow features for adoption.
- Develop prototypes and proof-of-concept solutions to validate architectural and design decisions.
- Establish engineering practices for platform development, integrations, and performance optimization.
- Build agentic instructions, autonomous workflows, LLM-powered features, and evaluation systems.
- Mentor engineers and share best practices to support technical excellence and continuous learning.
- Participate in on-call and incident-command responsibilities and implement systemic fixes for customer-facing systems.
Requirements
- 7+ years of software engineering experience with a record of technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluation systems.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement.
- Experience carrying at least one model or orchestration migration through production.
- Experience with system design, APIs, data modeling, testing, front-end development, server-side development, and relational data.
- Experience with Java, JavaScript or TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- Experience troubleshooting complex systems, optimizing performance, and handling on-call and incident-command duties.
- Effective and accountable use of AI coding assistants and agents.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred qualifications include experience with Claude or Codex AI coding tools and CRM domain knowledge.
Benefits
- Flexible work persona with distributed work options, including flexible, remote, or office-based arrangements depending on role and location.
- Regular employee position in the EMEA region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.