Staff Software Engineer
ServiceNow2 days ago
Dublin, IrelandStaff+
Responsibilities
- Build scalable, reusable ServiceNow applications and integration solutions for CRM customer service workflows.
- Own software components through requirements, design, implementation, test automation, delivery, and ongoing improvement.
- Design and develop maintainable software with strong performance and reliability.
- Lead technical initiatives from planning through deployment and evaluate new ServiceNow features for adoption.
- Develop proofs of concept and prototypes to validate architecture and design decisions.
- Establish best practices for platform development, integrations, and performance optimization.
- Mentor and guide engineers while promoting technical excellence and continuous improvement.
- Participate in on-call and incident-command responsibilities and implement systemic fixes for customer-facing systems.
Requirements
- At least 7 years of software engineering experience with technical direction adopted beyond the immediate team.
- Effective and accountable use of AI coding assistants and agents.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with system design, APIs, data modeling, and testing across front-end, server-side, and relational data work.
- Experience with Java, JavaScript or TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with automated testing frameworks such as JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- On-call and incident-command experience on customer-facing systems, including ownership of resulting systemic fixes.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Experience with AI coding tools such as Claude or Codex and CRM domain knowledge are preferred.
Benefits
- Flexible work persona within a distributed work environment, with work arrangements categorized as flexible, remote, or required in office depending on role and location.
- Regular employee position in the EMEA region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.