Staff Software Engineer
ServiceNow4 days ago
Dublin, IrelandStaff+
Responsibilities
- Build scalable, reusable ServiceNow applications and integration solutions for customer service workflows.
- Own software components end to end across design, implementation, test automation, deployment, and ongoing improvement.
- Design agentic instructions, prompts, autonomous workflows, and evaluations for AI-powered experiences.
- Develop prototypes and proof-of-concept solutions and establish best practices for platform development, integrations, performance, and quality.
- Troubleshoot complex customer-facing systems, participate in on-call and incident command, and implement systemic fixes.
- Mentor and guide engineers while driving technical excellence and continuous improvement.
Requirements
- 7+ years of software engineering experience with a record of technical direction adopted beyond the immediate team.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and a production model or orchestration migration.
- Experience with system design, APIs, data modeling, and testing across front-end, server-side, and relational data work.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- On-call and incident-command experience on customer-facing systems and ownership of resulting systemic fixes.
- Bachelor’s degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred experience with AI coding tools such as Claude or Codex and CRM domain knowledge.
Benefits
- Flexible work persona within a distributed work environment; the role is a regular employee position in the EMEA region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.