AWS Amazon Connect Configuration & Deployment Engineer/Architect
CG Infinity3 months ago
Dallas, TX, USASenior
Responsibilities
- Deploy ACCO user interfaces, APIs, and AWS resources using OpenTofu Infrastructure as Code.
- Configure and deploy ACCO modules and flows within Amazon Connect environments.
- Assess and optimize DynamoDB implementations supporting ACCO functionality.
- Design tagging strategies, access control frameworks, attribute taxonomies, naming conventions, and configuration standards.
- Execute functional testing, validate deployments, and assess framework performance.
- Configure user access models and support access management processes.
- Integrate enterprise SSO solutions with identity providers.
- Design and implement CI/CD pipelines and configuration synchronization across environments.
- Configure Amazon Connect telephony services, including DNIS setup and validation.
- Create sample queues, routing patterns, and telephony configurations for contact center use cases.
- Document deployment procedures, testing outcomes, operational processes, security requirements, and ongoing support needs.
Requirements
- Experience implementing and administering Amazon Connect solutions.
- Strong knowledge of AWS services including IAM, Lambda, API Gateway, DynamoDB, and CloudWatch.
- Hands-on experience with OpenTofu or Terraform for Infrastructure as Code.
- Experience designing and implementing CI/CD pipelines in AWS environments.
- Knowledge of identity management, SSO, and enterprise authentication integrations.
- Experience with access control frameworks, security standards, governance practices, configuration management, and environment promotion strategies.
- Understanding of contact center operations, routing, telephony, and DNIS implementation.
- Strong troubleshooting, testing, documentation, communication, and stakeholder engagement skills.
- Preferred qualifications include AWS Solutions Architect, Developer, DevOps Engineer, or related certifications; large-scale Amazon Connect deployment experience; contact center modernization experience; regulated or enterprise environment experience; and knowledge of DevOps and cloud governance practices.
Benefits
- Remote position.
About CG Infinity
CG Infinity is an IT services and consulting firm that designs and implements enterprise software, cloud, and data solutions, including Salesforce and AWS-based contact center deployments. The privately held company, founded in 1998 and headquartered in Plano, Texas, provides custom development, systems integration, and IIoT capabilities for clients in industries such as energy and utilities and financial services.