Site Reliability Engineer II
JPMorgan Chase1 month ago
Bengaluru, IndiaMid Level
Responsibilities
- Execute small to medium-sized projects independently and progressively own solution design and delivery end to end.
- Develop scalable, maintainable, and resilient solutions using software engineering best practices.
- Analyze, troubleshoot, and resolve production incidents while driving root-cause analysis and corrective actions.
- Improve reliability, availability, and operational stability through problem management and resiliency initiatives.
- Design and enhance monitoring, alerting, dashboards, telemetry, SLIs, and SLOs.
- Monitor production environments, identify anomalies and trends, and proactively address operational risks.
- Reduce operational toil through automation, self-healing solutions, process optimization, and reuse-first engineering.
- Support incident, problem, and change management across applications, infrastructure, and full-stack technology services.
- Partner with Engineering, Infrastructure, Product, and Operations teams on reliability-focused design decisions.
- Use approved AI and agentic capabilities for incident triage, root-cause analysis, and remediation while following security and governance standards.
Requirements
- At least 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Ability to code in at least one programming language.
- Familiarity with site reliability concepts, observability, monitoring, service-level objective alerting, and telemetry collection.
- Familiarity with containers or Linux and Windows server operating systems.
- Emerging knowledge of software, applications, technical processes, networking technologies, and cloud or on-premises infrastructure in large-scale technology environments.
- Emerging knowledge of continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform.
- Ability to collaborate on large teams, communicate ideas, prioritize work, adapt to changing responsibilities, and participate in learning opportunities.
- Knowledge of one or more general-purpose programming languages or automation scripting is preferred.
- Preferred knowledge includes Kubernetes, ITRS Active Console, Splunk, Dynatrace, and Payments Technology.
- Interest in developing knowledge of AI is preferred.
Tech Stack
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.