over 1 year ago
Dublin, IrelandSenior
Responsibilities
- Develop technical plans and contribute to technical architecture as Intercom scales.
- Write Ruby code integrating AWS, infrastructure, platform, and SaaS technologies.
- Ship production changes from the first day and deliver features rapidly.
- Mentor other engineers and interview candidates.
- Work within a multidisciplinary product team alongside designers, product managers, researchers, and data analysts.
- Build backend and frontend systems addressing customer and platform needs.
Requirements
- At least 5 years of industry experience in a software engineering role, preferably building a SaaS product.
- Demonstrated significant impact on a product or team.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- Ability to learn unfamiliar languages quickly or introduce improved ways of working.
- Experience collaborating directly with product teams and designers.
- Proven track record of delivering value to customers or users.
- Experience with distributed systems.
Benefits
- Competitive salary and equity, with regular compensation reviews.
- Lunch is provided every weekday, along with snacks and a fully stocked kitchen.
- Pension scheme with matching contributions up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook standard equipment, with Windows available for certain roles.
- Hybrid work policy requiring at least two days per week in the office.
Tech Stack
Categories
Full StackProduct Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.