5 months ago
Base Salary
$230k - $390k/yr
Responsibilities
- Develop primitives and architecture for steerable, verifiable, conversational, and empathetic AI agents
- Build retrieval systems that ground responses in customer knowledge bases and handle ambiguity or clarification
- Create agent quality evaluation systems and tools for customers to improve agent quality
- Improve chat agents for phone use, including lifelike conversations and low latency
- Build simulation and benchmarking platforms for testing agents against real-world scenarios
- Develop intuitive no-code content management tools for guiding and testing AI agents
- Adapt software development practices for non-deterministic AI agents, natural-language interactions, and large language models
- Accelerate agent creation with generative development tools and investigate self-improving systems based on interactions, feedback, and self-play
- Build and ship full-stack product solutions with strong customer impact
Requirements
- 4+ years of hands-on experience building production products and systems
- Experience building and shipping full-stack solutions
- Degree in Computer Science or a related field, or equivalent professional experience
- Passion for frontier AI products and motivation to drive outcomes in a high-autonomy environment
- Preferred experience building AI-powered products
- Preferred sharp eye for design
- Preferred experience with Go and TypeScript
- Preferred experience building developer tooling, programming languages, or databases
- Preferred leadership experience on technical projects or teams
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Primarily in-person work, with offices in San Francisco and other global locations
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.