1 month ago
Chennai, IndiaSenior
Responsibilities
- Design, implement, and automate large-scale distributed systems.
- Build tools and automation to improve availability, scalability, latency, and efficiency.
- Collaborate with engineering and delivery teams to deliver high-quality software and improve availability and MTTD.
- Monitor production and development environments and develop preventive measures.
- Manage containerized infrastructure and participate in the on-call rotation every three to four weeks on an eight-hour shift.
- Apply incident management processes, SRE best practices, and continuous improvement practices.
Requirements
- 7+ years of public cloud experience with GCP or AWS.
- 7+ years of private cloud experience with OpenStack or VMware ESXi.
- 7+ years of Linux experience with CentOS or Ubuntu and 7+ years of networking experience.
- Experience with Kubernetes, Helm, GKE, Docker, GitLab, Argo CD, Terraform, Python or other scripting languages, and Ansible.
- Experience with Prometheus, Loki, Alertmanager, and Grafana observability tools.
- Experience designing large-scale distributed systems and applying incident management, DevOps/DevSecOps, and SRE practices.
- Strong problem-solving, analytical, verbal, and written communication skills.
- Bachelor of Science degree in Computer Science or equivalent experience.
Benefits
- Hybrid work arrangement requiring three days per week in the office.
- Participation in an on-call rotation every three to four weeks, with eight-hour shifts.
- Five9 provides an inclusive, team-oriented work environment and reasonable accommodations for qualified individuals with disabilities.
Tech Stack
AnsibleArgo CDAWSDockerGoogle Cloud PlatformGrafanaHelmKubernetesLinuxOpenStackPrometheusPythonTerraform
Categories
DevOpsSite Reliability
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).