3 months ago
Chennai, IndiaSenior
Responsibilities
- Design, implement, and automate large-scale distributed systems.
- Build tools and automation to improve availability, scalability, latency, and efficiency.
- Collaborate with engineering teams to deliver high-quality software.
- Monitor production and development environments and develop preventive measures.
- Partner with delivery teams to improve software availability and reduce mean time to detection.
- Participate in an on-call rotation with an 8-hour shift, seven days a week, every 3–4 weeks.
Requirements
- At least 7 years of public cloud experience with GCP or AWS.
- At least 7 years of private cloud experience with OpenStack or VMware ESXi.
- At least 7 years of Linux experience with CentOS or Ubuntu.
- At least 7 years of networking experience.
- Experience managing containers with Kubernetes, Helm, GKE, and Docker.
- Experience with GitLab, Argo CD, and CI/CD tools.
- Experience with Terraform for infrastructure as code and Python or other scripting languages.
- Experience with Ansible for configuration management.
- Experience with Prometheus, Loki, Alertmanager, and Grafana observability tools.
- Experience with incident management processes, SRE best practices, continuous improvement, and large-scale distributed system design.
- Familiarity with DevOps and DevSecOps methodologies and best practices.
- Strong problem-solving, analytical, verbal, and written communication skills.
- Bachelor of Science degree in Computer Science or equivalent experience.
Benefits
- Participation in an on-call rotation with an 8-hour shift, seven days a week, every 3–4 weeks.
- Inclusive, team-first culture with collaborative small teams.
- Five9 is an equal opportunity employer committed to diversity and inclusion.
Tech Stack
AnsibleArgo CDAWSDockerGoogle Cloud PlatformGrafanaHelmKubernetesLinuxOpenStackPrometheusPythonTerraform
Categories
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).