BMC Remedy/Helix Developer
General Dynamics Information Technology4 days ago
Remote, United StatesSenior
Base Salary
$128k - $173k/yr
Responsibilities
- Develop BMC Helix and Remedy workflows, forms, fields, integrations, and data import files using Developer Studio and Innovation Studio.
- Develop REST API, web service, and LDAP integrations between Helix and external applications and systems.
- Develop Digital Workplace service offerings and configure Helix applications and process flows.
- Gather customer requirements and prepare requirements documentation, design documentation, implementation guides, test scripts, presentations, and demonstrations.
- Support customer onboarding, ad hoc requests, sustainment, incident assignments, service improvement initiatives, and production maintenance.
- Prepare and coordinate change requests, follow operating procedures, maintain system integrity, and minimize unnecessary customization.
- Manage sprint work, deliver products to milestones, demonstrate completed work, and maintain low technical debt.
- Troubleshoot issues using logs, support multiple projects and team members, and participate in on-call rotations and approved service interruption windows.
- Communicate with customers, peers, and leadership and participate in scrums, sprint planning, technical reviews, and other team meetings.
Requirements
- At least 5 years of software development experience.
- BMC Accredited Administrator certification or commensurate Remedy/Helix Developer Studio experience.
- Experience with SaaS solutions or AWS cloud environments and BMC Remedy version 23.x or higher.
- Experience with Helix/Remedy application process flows and expert familiarity with one or more 23.x+ Helix applications.
- Experience using Pentaho Spoon, BMC HDM, REST APIs, or web services to build or maintain interfaces or migrate data.
- Working knowledge of relational databases, networking concepts and OSI rules, logging-based troubleshooting, and customer demonstrations.
- Experience gathering and documenting customer requirements and working across multiple projects and team members.
- Ability to create documents and analyze data using Microsoft Word, Excel, and PowerPoint; create process flows with Microsoft Visio; and manage documents in Microsoft SharePoint.
- CompTIA Security+ CE certification is required and may be obtained within three months of the start date.
- BS degree required; additional years of experience may be considered in lieu of the degree.
- U.S. citizenship required and ability to obtain and maintain an Interim Secret security clearance before starting.
- Excellent verbal and written communication skills and demonstrated ability to work productively in a remote environment.
- Experience with ITIL, Agile project methodology, Jira story management, or additional Helix applications is preferred or a plus.
Benefits
- Remote work from any U.S. location with a full-flex work week where possible.
- Medical, dental, vision, health savings account options, 401(k) with company match, and pre-tax and post-tax contribution options.
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave; typically 15 paid leave days and 10 paid holidays per calendar year, prorated by hire date.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
- Career growth support through an AI-powered career tool and internal mobility team.
- Position is pending funding; scheduled workload is 40 hours per week and travel is not required.
About General Dynamics Information Technology
General Dynamics Information Technology (GDIT) delivers enterprise IT, systems integration, cybersecurity, cloud, and software engineering services to U.S. federal agencies, including defense and intelligence organizations. It provides contract-based professional and managed services ranging from network operations and unified communications to training and simulation. GDIT is a business unit of General Dynamics (NYSE: GD) and is headquartered in Falls Church, Virginia.