Principal Technical Consultant
ServiceNow15 hours ago
Base Salary
$166k - $290k/yr
Responsibilities
- Devise integration development plans, strategies, and system integration architectures.
- Design and implement integrations between ServiceNow and third-party software platforms, programs, and applications.
- Implement ServiceNow AI capabilities including Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI.
- Develop customer-specific solutions based on requirements gathered in workshops.
- Coordinate with developers to ensure integrations and platform functionality support project objectives.
- Act as a technical lead and subject matter expert for complex integration and AI solution issues.
- Analyze and improve ServiceNow instance configurations, resolve data conflicts and system errors, and advise on architecture issues.
- Apply integration best practices and mentor and develop team members.
Requirements
- Active security clearance is required.
- At least 8 years of configuration or development experience with complex integration technologies.
- At least two ServiceNow mainline CIS certifications and ServiceNow Certified Application Developer certification.
- Experience influencing and consulting with customers, presenting options and risks, and providing technical thought leadership.
- Experience architecting system integrations and creating complex high-level architecture diagrams.
- Extensive experience with REST, SOAP, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, Remote Process, and SaaS technologies.
- Understanding of AI models, deep learning models, large language models, and Generative AI.
- Experience with ServiceNow platform capabilities including Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and integrations.
- Experience with data management, database design, and database concepts.
- Knowledge of LDAP, VPN, SSL, SAML/SSO, encryption, MID Servers, Notify, Orchestration, and enterprise technologies.
- Experience with Connect Chat, Agent Chat, Virtual Agent, Self-Hosted implementations, or Domain Separation is valued or preferred.
- Strong JavaScript skills, analytical and problem-solving abilities, attention to detail, presentation and report-writing skills, and the ability to work independently.
- Strong interpersonal skills, customer-centricity, team-building ability, and experience mentoring and developing talent.
- Up to 30% annual travel is required.
Benefits
- Base pay is listed at $165,500 - $289,600, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, an ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role is regular employment with a flexible or remote work persona.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.