ServiceNow Solution Architect
Micron Technology1 day ago
Responsibilities
- Own end-to-end architecture for assigned ServiceNow products from discovery and design through release, adoption, and lifecycle improvement.
- Lead architecture reviews and design-authority forums, approve designs within delegated authority, and escalate enterprise-wide decisions.
- Establish platform guardrails, reusable patterns, coding and integration standards, and review internal and vendor designs.
- Act as the functional and technical owner for assigned application areas and partner with business Product Owners.
- Shape ideas, enhancements, and technical debt into prioritized features, epics, and stories.
- Design integrations using IntegrationHub, APIs, events, and MID Server, and define data ownership and lifecycle expectations.
- Apply CMDB, CSDM, Service Graph, and service-modeling principles and guide adoption of ServiceNow AI capabilities.
- Partner with developers, analysts, and vendors to remove technical blockers, build prototypes, and review code and integration patterns.
- Maintain architecture roadmaps, support upgrade and release planning, prioritize technical debt, and mentor developers.
- Facilitate discovery and design workshops, demonstrate capabilities to business stakeholders, and provide technical direction to implementation partners and vendors.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- At least 8 years of enterprise platform or application delivery experience, including at least 5 years of hands-on ServiceNow experience.
- Proven ownership of solution architecture in a large enterprise with multiple business units, tenants, or regions.
- Experience leading architecture reviews, setting standards, and influencing senior business and technical stakeholders.
- Hands-on knowledge of Flow Designer, IntegrationHub, scoped applications, JavaScript, ServiceNow APIs, REST, SOAP, and security controls.
- Experience with product delivery activities including backlog refinement, prioritization, and release planning.
- Experience with ServiceNow AI capabilities and related technologies including MCP, Tools, AI Studio, Now Assist Skills, Agents, A2A interactions, and agentic workflows.
- Architecture or implementation experience across ServiceNow domains such as ITSM, ITOM, ITAM, CMDB/CSDM, AIOps, CSM, CRM, HRSD, SecOps, or SPM.
- Experience with Service Graph, Discovery, Service Mapping, and CMDB governance and data certification.
- Experience integrating ServiceNow with enterprise ERP, HR, CRM, identity, and security systems in a global environment.
- ServiceNow Certified System Administrator certification is required or expected shortly after hire; Certified Application Developer is strongly preferred.
- Certified Technical Architect, Certified Master Architect, relevant Certified Implementation Specialist, ITIL 4 Foundation, and Agile product certifications are preferred.
- Strong communication skills and ability to work from Boise across US and global time zones.
Benefits
- Medical, dental, and vision plan options are available in all locations.
- Income-protection benefit programs are provided for illness or injury.
- Paid family leave is available.
- Robust paid time off and paid holiday programs are provided.
- Micron offers professional growth and wellbeing programs.
Tech Stack
JavaScriptSOAP
Categories
About Micron Technology
Micron Technology designs and manufactures memory and storage semiconductors—DRAM, NAND, NOR and SSDs—sold to device makers, cloud providers, and embedded/automotive markets. Founded in 1978 and headquartered in Boise, Idaho, it operates globally and sells under the Micron and Crucial brands as a public company (NASDAQ: MU). Its products support data center, AI, mobile, and PC systems, including high-bandwidth and multichip packages for performance- and space-constrained applications.