Intercom

Senior Product Engineer - API & Integrations

Intercom

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5 months ago
Dublin, Ireland
Senior
H1B Sponsor

Responsibilities

  • Contribute to all phases of software development including ideation, prototyping, design, and implementation.
  • Collaborate with Product, Design, and Partnerships teams to ensure data services meet business needs.
  • Design, develop, and maintain Intercom’s APIs, ensuring they are feature-rich and well-documented.
  • Build and enhance strategic integrations with applications like Salesforce, Stripe, and Shopify.
  • Implement systems to monitor performance and detect issues with data quality.
  • Lead complex team-level projects from ambiguous problems to technical solutions.
  • Mentor and support the career development of other engineers.
  • Raise technical standards and operational excellence across the organization.

Requirements

  • 5+ years of industry experience in a software engineering role with significant impact.
  • Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
  • Proficient with software engineering methodologies including unit testing and code reviews.
  • Experience collaborating with product teams and designers to deliver customer value.
  • Understanding of modern web apps and distributed systems.
  • Ability to learn quickly and solve problems efficiently.
  • Experience modeling data and creating APIs with documentation.
  • Hands-on experience with cloud providers, preferably AWS.
  • Strong problem-solving skills and a collaborative mindset.
  • Experience as a technical lead for team-level projects.

Benefits

  • Competitive salary and equity in a fast-growing start-up.
  • Free lunch and a fully stocked kitchen.
  • Regular compensation reviews to reward great work.
  • Pension scheme with a match up to 4%.
  • Comprehensive health and dental insurance for you and your dependents.
  • Flexible paid time off policy.
  • Paid maternity and paternity leave.
  • Cycle-to-Work Scheme with secure bike storage.
  • Standard MacBooks provided, with Windows options for certain roles.

Tech Stack

AWSJavaScriptPythonRuby

Categories

AI & MLBackendDevOpsFull Stack