6 months ago
Paris, FranceMid Level
H1B Sponsor
Responsibilities
- Develop deep expertise in Dust’s product, platform capabilities, and prompt engineering practices.
- Serve as a trusted technical advisor to enterprise customers and build relationships with technical and business stakeholders.
- Lead advanced implementations, technical integrations, custom workflows, training sessions, and workshops.
- Partner with Customer Success to drive adoption, retention, and expansion across the customer portfolio.
- Translate customer usage patterns and feedback into product requirements and roadmap priorities.
- Help establish processes, best practices, and future team foundations for Dust’s global Solutions Engineering organization.
Requirements
- At least 4 years of combined technical and customer-facing experience, such as software engineering, solutions architecture, or implementation engineering.
- Strong technical aptitude and the ability to work directly with engineers and business stakeholders.
- Experience with APIs, web development, and writing scripts for internal tools is a plus.
- Familiarity with LLMs such as GPT-4, Claude, Mistral, or Gemini is highly desirable.
- Strong relationship-building, communication, organization, prioritization, collaboration, and problem-solving skills.
- Ability to interpret customer feedback and behavior with a data-driven mindset.
- Passion for technology and commitment to customer success.
Benefits
- In-person work culture prioritized at offices in Paris and San Francisco.
Categories
Solutions Engineering
About Dust
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