Service Engineer 2

3 days ago

Hyderābād, IndiaMid Level

Responsibilities

Develop, configure, and customize ServiceNow applications and modules.
Implement and support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
Design and enhance Employee Center Pro portals, widgets, and user experiences.
Configure and maintain ITAM functionality, including Asset Management and CMDB integrations.
Develop Service Catalog items, workflows, Flow Designer solutions, UI Policies, Business Rules, Client Scripts, and Script Includes.
Build and maintain REST and SOAP integrations.
Participate in platform upgrades, patching, and release management activities.
Troubleshoot platform issues and recommend performance optimizations.
Gather requirements from stakeholders and translate them into technical solutions.
Follow ServiceNow best practices and development standards.

3–6 years of hands-on experience in ServiceNow development.
Strong experience with ITSM, Employee Center Pro, and ITAM.
Knowledge of JavaScript, Glide APIs, Flow Designer, IntegrationHub, Service Portal, and UI Builder.
Hands-on experience with REST and SOAP integrations.
Experience with CMDB, Discovery, and Asset Management concepts.
Knowledge of ACLs, Data Policies, UI Policies, Client Scripts, and Business Rules.
Familiarity with Agile/Scrum methodologies.
Strong analytical, problem-solving, communication, and stakeholder-management skills.
Ability to work independently and collaboratively in a fast-paced environment.
ServiceNow Certified System Administrator certification is preferred; ServiceNow Certified Application Developer and ITSM/ITAM certifications are advantageous.

10,000+ employees