3 days ago
Salt Lake City, UT, USAStaff+
Base Salary
$66k - $102k/yr
Responsibilities
- Lead daily mainframe support operations across 24/7/365 coverage and coordinate local and remote teams.
- Oversee incident response, L2/L3 escalations, root cause analysis, SLA compliance, and critical-incident communications.
- Maintain and enhance COBOL, JCL, Natural, DB2, and VSAM applications, including batch and online processing.
- Manage production changes under ITIL-aligned procedures and support high-availability system operations.
- Lead documentation of system processes, architecture, job flows, and operational procedures.
- Support business process mapping, risk and inefficiency identification, and knowledge transition to vendor support teams.
- Track KPIs, ticket volumes, SLA compliance, improvement plans, and periodic performance reviews.
Requirements
- At least 4 years of IT experience with a strong hands-on mainframe support or development background.
- Demonstrated expertise with COBOL, JCL, CICS, DB2, VSAM, mainframe utilities, and job schedulers such as Control-M.
- Experience supporting critical, high-availability systems and troubleshooting complex legacy environments.
- Experience with large-scale mainframe support, preferably in tax or government systems.
- Preferred experience with Natural, REXX, SCOBOL, system utilities, OMEGAMON, business process mapping, and legacy-system documentation.
- Ability to lead distributed teams, coordinate multiple stakeholders, and manage high-pressure troubleshooting scenarios.
- Bachelor's degree or foreign equivalent from an accredited institution, with progressive relevant experience accepted in lieu of education; a completed master's degree is preferred.
- Must be within commuting distance of or willing to relocate to Salt Lake City, Utah, and able to work onsite.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability coverage.
- Health and dependent care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan with contributions dependent on salary level.
- Paid holidays and paid time off.
- The role is full-time, may require relocation or travel, and requires onsite work in Salt Lake City.
Tech Stack
COBOLIBM DB2
Categories
About Infosys
Infosys is a public IT services and consulting company that builds and runs software systems for large enterprises across industries. It provides consulting, systems integration, cloud and AI services, engineering, and business process outsourcing, and sells platforms such as EdgeVerve's Finacle core banking suite. Founded in 1981 and headquartered in Bangalore, it serves clients in 50+ countries and is listed on the NSE, BSE, and NYSE.