Forward Deployed Engineer, Triage (SF)
AssemblyAI1 day ago
San Francisco, CA, USAEntry Level / Mid Level
Base Salary
$115k - $135k/yr
Responsibilities
- Own customer accounts spending up to $50,000 annually, diagnose integration issues, and identify opportunities for account growth.
- Build, iterate on, and manage customer-support and operations agents, including a customer-facing chat agent, while owning their quality.
- Resolve escalated customer problems and improve agents so they can handle similar issues in the future.
- File actionable bugs and feature requests and translate customer feedback into product changes with Engineering and Research.
- Improve confusing documentation and SDKs at the source.
- Route commercial and pricing discussions to the Portfolio team.
Requirements
- At least two years of experience in a technical, customer-facing role such as solutions engineering, technical support, developer relations, or software development; one year may be considered with a strong solutions background.
- Proficiency in at least one programming language, with Python preferred.
- Daily experience using coding agents such as Claude Code or Codex, including shipping real projects and reviewing agent output before customer delivery.
- Experience with REST APIs and the ability to read and debug customer code.
- Strong written communication skills for primarily Slack-based work.
- Ability to map customer use cases to the capabilities of the company API.
- Experience building an agent or automation relied upon by others, SQL knowledge, and speech, audio, or voice AI experience are nice to have.
Benefits
- Hybrid work arrangement requiring residence within commuting distance of the San Francisco office.
- Competitive equity grants and 100% employer-paid benefits.
- 401(k) match of up to 4% for US-based full-time team members.
- Opportunity to progress from Triage to larger customer portfolios on Portfolio and Strategic teams.
About AssemblyAI
AssemblyAI builds speech-to-text and speech understanding models—such as transcription, diarization, and summarization—delivered through a developer-focused API with usage-based pricing. Its platform is used to process over a million hours of audio daily and handle hundreds of millions of inference calls per month. Founded in 2017 and headquartered in San Francisco, the privately held company serves developers and businesses building voice-enabled products and workflows.