Sr. Software Engineer (Emerging Channels)
Columbia Sportswear Company1 month ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, and maintain Salesforce solutions across Order Management Systems, Service Cloud, and Agentforce.
- Build and optimize agent-driven, workflow-based, and AI-assisted customer and commerce experiences.
- Integrate Salesforce with external platforms using API-first and event-driven architectures.
- Build and maintain backend services and orchestration layers connecting Salesforce, commerce platforms, external APIs, and AI/LLM systems.
- Support order lifecycle workflows including creation, updates, returns, and fulfillment signals.
- Participate in backlog refinement, estimation, delivery planning, architectural planning, and platform roadmap development.
- Establish quality, monitoring, operational, automation, reliability, and developer productivity standards.
- Troubleshoot and resolve issues across Salesforce, integration, API, and distributed system layers.
- Collaborate with product, QA, and cross-functional teams on emerging technology initiatives.
Requirements
- 6+ years of software engineering experience.
- Extensive experience with Salesforce core platforms, including Service Cloud, Apex, APIs, and workflows.
- Experience with Order Management Systems such as SFOMS or similar platforms.
- Strong experience with API design, integration, distributed systems, backend services, and orchestration layers.
- Ability to troubleshoot issues across multiple systems and environments.
- Experience with CI/CD solutions such as GitHub Actions and Bitbucket Pipelines and with automated QA pipelines.
- Working knowledge of Agile, Scrum, and cross-squad collaboration models.
- Preferred experience with Salesforce Agentforce, AI/LLM integrations, conversational systems, ecommerce or retail, Azure or other cloud integration platforms, workflow orchestration, monitoring, observability, and production support.