Staff Site Reliability Engineer, Canada Protected B
ServiceNow24 hours ago
Remote, Canada or Toronto, CanadaStaff+
Base Salary
$125k - $175k/yr
Responsibilities
- Provide technical leadership during complex, high-impact production incidents across multiple services and systems.
- Lead root cause analysis and drive systemic corrective and preventative actions.
- Identify reliability risks and lead cross-functional engineering initiatives involving application, infrastructure, networking, database, cloud, and security teams.
- Design reliability, scalability, automation, observability, and operational-readiness improvements.
- Build reusable operational tooling and automation with Bash, Python, and/or JavaScript.
- Operate and improve Linux, Google Cloud Platform, Kubernetes, containerized environments, databases, and distributed systems.
- Develop infrastructure and configuration automation using Ansible, Puppet, scripting, and APIs.
- Troubleshoot PostgreSQL, MariaDB, and MySQL database performance and reliability issues.
- Diagnose complex networking and distributed-system issues involving TCP/IP, DNS, routing, load balancing, and connectivity.
- Establish Git-based engineering practices, SRE standards, monitoring, observability, and operational readiness.
- Evaluate technical designs for reliability and operational risk, mentor engineers, and communicate technical decisions to stakeholders and leadership.
Requirements
- At least 8 years of experience with a bachelor's degree, 6 years with a master's degree, 3 years with a PhD, or equivalent/relevant engineering work experience.
- Demonstrated ability to independently own and resolve complex production and reliability problems.
- Extensive experience administering, troubleshooting, and engineering Linux production environments at scale.
- Advanced Bash, Python, and/or JavaScript scripting and automation experience.
- Significant experience engineering and operating cloud infrastructure, preferably Google Cloud Platform.
- Strong hands-on experience with Ansible and Puppet infrastructure and configuration automation.
- Strong experience operating, troubleshooting, designing, and improving Kubernetes and containerized production environments.
- Strong Git-based engineering workflow experience for infrastructure, configuration, and automation code.
- Deep database administration, performance, and troubleshooting experience, preferably with PostgreSQL; MariaDB and MySQL experience is also applicable.
- Advanced networking knowledge including TCP/IP, DNS, IP addressing, routing, load balancing, connectivity troubleshooting, and network security concepts.
- Significant major incident management and root cause analysis experience.
- Deep monitoring and observability experience across applications, services, infrastructure, databases, and networks.
- Ability to lead complex initiatives across multiple systems, technology domains, and engineering teams.
- Ability to solve ambiguous cross-domain technical problems and influence architecture, engineering practices, reliability standards, and operational design.
- Experience mentoring engineers and excellent written and verbal communication skills.
- Experience critically thinking about or integrating AI into work processes, decision-making, or problem-solving.
- Eligibility to obtain and maintain Government of Canada Reliability Status, including successful screening with five years of verifiable background history.
Benefits
- Base pay of $125,450-$175,450 plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans including flexible spending accounts, an ESPP, matching donations, flexible time away, and family leave programs.
- Flexible, remote, or required-in-office work personas depending on the role and location.
- 24x5 Monday-through-Friday operational coverage with assigned day, swing, or overnight shifts; schedules may be adjusted for coverage needs.
- Regular employee position in the Canada Protected B regulated cloud environment.
Tech Stack
Categories
DevOpsSite Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.