Staff Site Reliability Engineer, Canada Protected B
ServiceNow9 hours ago
Remote, Canada or Toronto, CanadaStaff+
Base Salary
$125k - $175k/yr
Responsibilities
- Lead technical response to complex, high-impact production incidents across multiple services, systems, and technology domains.
- Conduct root-cause analysis and drive systemic corrective and preventative engineering actions.
- Lead cross-functional reliability initiatives involving SRE, application engineering, infrastructure, networking, database, cloud, and security teams.
- Influence architecture, reliability, scalability, automation, observability, operational readiness, and production supportability.
- Design reusable automation and operational tooling using Bash, Python, JavaScript, APIs, Ansible, and Puppet.
- Operate and improve Linux, Google Cloud Platform, Kubernetes, containerized production, database, networking, and distributed systems environments.
- Improve monitoring, observability, service health, Git-based engineering practices, and operational standards.
- Troubleshoot PostgreSQL and other database environments, including MariaDB/MySQL.
- Mentor engineers and communicate technical risks, decisions, tradeoffs, and recommendations to stakeholders and leadership.
Requirements
- At least 8 years of experience with a bachelor's degree, 6 years with a master's degree, 3 years with a PhD, or equivalent/relevant engineering work experience.
- Extensive experience administering and engineering Linux-based production environments at scale.
- Advanced Bash, Python, and/or JavaScript scripting and automation experience.
- Significant cloud infrastructure engineering and operations experience, preferably with Google Cloud Platform.
- Hands-on experience with Ansible, Puppet, Kubernetes, containerized production environments, and Git-based engineering workflows.
- Deep database administration, performance, and troubleshooting experience, preferably with PostgreSQL; MariaDB/MySQL experience is also applicable.
- Advanced knowledge of TCP/IP, DNS, IP addressing, routing, load balancing, connectivity troubleshooting, and network security concepts.
- Significant major incident management and root-cause analysis experience with a record of driving systemic corrective actions.
- Deep monitoring and observability experience across applications, services, infrastructure, databases, and networks.
- Ability to lead complex technical initiatives, solve ambiguous cross-domain problems, influence architecture and reliability standards, and mentor engineers.
- Excellent written and verbal communication skills.
- Ability to integrate or critically evaluate AI in work processes, decision-making, or problem-solving.
Benefits
- Base pay is $125,450 - $175,450, plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans, flexible spending accounts, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The work persona is flexible or remote, subject to location and role eligibility.
- The operation provides continuous weekday 24x5 coverage through fixed day, swing, and overnight shifts, with on-call coverage that may include nights, weekends, and holidays.
- Employment requires successful Government of Canada Reliability Status screening, and the role is a regular employee position.
Tech Stack
Categories
Site Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.