Staff Site Reliability Engineer, Canada Protected B
ServiceNow2 days ago
Remote, Canada or Toronto, CanadaStaff+
Responsibilities
- Lead technical response during complex, high-impact production incidents spanning multiple services, systems, and technology domains.
- Conduct root cause analysis and drive systemic corrective and preventative engineering actions.
- Lead cross-functional reliability initiatives across SRE, application engineering, infrastructure, networking, database, cloud, and security teams.
- Influence architecture and engineering practices for reliability, scalability, automation, observability, operational readiness, and production supportability.
- Design reusable automation and operational tooling using Bash, Python, JavaScript, APIs, Ansible, and Puppet.
- Operate, troubleshoot, and improve Linux, Google Cloud Platform, Kubernetes, containerized, database, networking, and distributed production environments.
- Improve monitoring, observability, service health, operational readiness, and Git-based infrastructure engineering practices.
- Mentor engineers and communicate technical issues, risks, decisions, and recommendations to engineering teams, stakeholders, and leadership.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related technical field with 8+ years of experience; alternatively, a master’s degree with 6 years, a PhD with 3 years, or equivalent/relevant engineering work experience.
- Extensive experience administering, troubleshooting, and engineering Linux-based production environments at scale.
- Advanced Bash, Python, and/or JavaScript scripting and automation experience.
- Significant cloud infrastructure engineering and operations experience, preferably with Google Cloud Platform.
- Strong hands-on experience with Ansible, Puppet, Kubernetes, and containerized production environments.
- Strong command of Git-based engineering workflows and source-controlled infrastructure and automation.
- Deep database administration, performance, and troubleshooting experience, preferably with PostgreSQL; MariaDB/MySQL experience is applicable.
- Advanced networking knowledge covering TCP/IP, DNS, IP addressing, routing, load balancing, connectivity troubleshooting, and network security concepts.
- Significant major incident management and root cause analysis experience, plus deep monitoring and observability experience.
- Demonstrated ability to lead ambiguous, cross-domain technical initiatives, influence architecture and reliability standards, mentor engineers, and communicate complex technical decisions.
- Experience critically thinking about or integrating AI into work processes, decision-making, problem-solving, workflow automation, or analysis.
- Ability to work physically in Canada and obtain and maintain required Government of Canada personnel security status, including Reliability Status for Protected B access.
Benefits
- Base pay of $125,450 - $175,450, plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans, flexible spending accounts, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona, subject to role and location eligibility.
- Regular employee position requiring assignment to a fixed day, swing, or overnight shift in a 24x5 Monday-through-Friday operation.
- Day shift is 7:00 AM–4:00 PM ET, swing shift is 3:00 PM–12:00 AM ET, and overnight shift is 11:00 PM–8:00 AM ET, with eight scheduled work hours and a one-hour unpaid meal period.
Tech Stack
Categories
Site Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.