23 hours ago
Galway, IrelandSenior
Responsibilities
- Design and implement proofs of concept for conversational AI and virtual-agent capabilities.
- Maintain, enhance, and evolve the Virtual Agents engine using advanced AI/ML concepts.
- Shape and deliver the roadmap toward Agentic AI by translating research into scalable production solutions.
- Lead major technical initiatives, coordinate cross-functional teams, delegate work, and conduct technical reviews.
- Provide technical coaching and training to junior engineers and review their work.
- Collaborate with product teams, customers, vendors, and UX designers to translate requirements into technical solutions.
Requirements
- Ideally hold a degree in Computer Science, Software Engineering, Data Science, or a related discipline, though a degree is not a hard requirement.
- Have 5+ years of AI/ML engineering experience, with advanced degrees potentially reducing the experience requirement by 2–4 years.
- Demonstrate expertise delivering production conversational AI, natural language processing, and dialogue systems.
- Bring strong software engineering fundamentals in system design, data structures, algorithms, and software architecture.
- Have experience managing complex technical projects and technical deliverables.
- Communicate effectively and influence stakeholders across organizational levels.
- Demonstrate strong problem-solving skills and independent judgment in developing novel AI solutions.
- Preferred experience includes LLM application, fine-tuning, prompt engineering, retrieval-augmented generation, multi-agent systems, agentic AI, voice AI, multimodal interfaces, reinforcement learning for dialogue, AI governance, responsible AI, AWS, and MLOps.
- Contributions to open-source AI projects, research publications, or AI/ML patents are desirable.
Benefits
- Flexible-first working culture with flexible ways of working.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Global work environment with teams and employees across many countries.
- Interview process generally limited to no more than five interviews, with Zoom interviews included.
Tech Stack
Categories
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.