Cloud Operations Support Engineer, Compliance
NICE
1 day ago
Pune, India
Mid Level / Senior
Responsibilities
- Provide L2/L3 application support for complex, multi-tier applications.
- Monitor and manage application performance using APM tools such as AppDynamics and Dynatrace.
- Troubleshoot and resolve complex performance and availability issues across cloud and on-prem environments.
- Manage containerized applications deployed in Kubernetes environments.
- Support cloud infrastructure components such as AWS services.
- Perform OS-level troubleshooting on Windows and Linux systems.
- Analyze database performance issues across various database systems.
- Support middleware/application servers such as Tomcat, WebLogic, or WebSphere.
- Investigate networking and load balancer-related issues affecting application performance.
- Use tools like OpsGenie, Nagios, and Rundeck for monitoring and incident management.
- Work within ITSM tools and follow structured incident, problem, and change management processes.
- Contribute to automation efforts using scripting languages.
- Collaborate in Agile/Sprint development environments to ensure smooth production releases.
- Ensure compliance with cloud and application-level security best practices.
Requirements
- 2–3 years of relevant experience in Application Support / Production Support.
- Strong experience managing multi-tier applications.
- Excellent troubleshooting and root cause analysis skills.
- Hands-on experience with APM tools, cloud environments, Kubernetes, middleware technologies, and databases.
- Strong understanding of networking fundamentals and load balancing concepts.
- OS-level expertise in Windows or Linux environments.
- Experience working in DevOps, Infrastructure Operations, or Application Operations teams.
- Good scripting knowledge in languages like Shell, Python, Ansible, or PowerShell.
- Strong analytical thinking and problem-solving ability.
- Excellent written and verbal communication skills.
Benefits
- Join a fast-paced, collaborative, and creative environment in a global company.
- Endless internal career opportunities across multiple roles and locations.
- Flexible working model with 2 days in the office and 3 days remote each week.
Tech Stack
AnsibleApache CassandraAWSKubernetesLinuxNagiosPerlPostgreSQLPowerShellPythonRubySQLWindows
Categories
BackendDevOps