3 days ago
Melbourne, AustraliaEntry Level
Responsibilities
- Partner with Sales and Solutions Engineering teams to support customer engagements across Australia and New Zealand.
- Conduct customer discovery conversations to understand business goals, technical challenges and desired outcomes.
- Deliver demonstrations aligned with customer requirements and use cases.
- Support workshops, proof-of-concept activities and technical validation engagements.
- Build dashboards, searches and use cases that demonstrate practical customer outcomes.
- Explain the value of Splunk across Security, Observability and IT Operations.
- Collaborate with account teams, partners and internal stakeholders to drive successful outcomes.
- Identify customer challenges and recommend practical next steps while managing multiple priorities.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, presales, technical consulting, professional services, customer success, technical support or engineering.
- Experience understanding customer requirements, solving technical challenges and delivering positive outcomes.
- Strong communication and presentation skills, including the ability to explain technical concepts to technical and business audiences.
- Strong problem-solving, analytical and troubleshooting skills.
- Experience in security or security operations, observability, monitoring, IT operations, cloud, infrastructure, platform technologies, data analytics, logging, operational intelligence or enterprise software solutions.
- Preferred experience with Splunk or similar security, analytics, monitoring or observability platforms.
- Preferred experience delivering demonstrations, workshops or proof-of-concept engagements.
- Preferred knowledge of search and query languages such as SPL or SQL, cloud technologies, automation, scripting or API integrations.
- Industry certifications in security, cloud, observability or related technologies are preferred.
Tech Stack
SplunkSQL
Categories
Solutions Engineering
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.