17 days ago
Base Salary
$100k - $125k/yr
Responsibilities
- Deliver high-quality deskside and remote support for hardware, software, and network issues.
- Provide white-glove support to executive users with professionalism and discretion.
- Own onboarding/offboarding, device provisioning, and SaaS account lifecycle management.
- Image, configure, and deploy macOS, Windows, and mobile devices (iOS).
- Identify repetitive manual processes and design lightweight automations to eliminate them.
- Write scripts (Python, Bash, PowerShell, etc.) to reduce ticket volume and improve operational efficiency.
- Partner with Security, Engineering, and Infrastructure to improve reliability and standardization.
- Help build internal documentation and scalable support processes.
- Participate in on-call rotation and assist with after-hours initiatives when needed.
- Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or similar technical field.
- 3–6 years of experience (internships count).
- Strong scripting ability (Python, Bash, PowerShell, etc.).
- Solid understanding of operating systems (macOS, Windows) and networking fundamentals (TCP/IP, DNS, DHCP).
- Comfort with APIs, automation concepts, or version control (Git).
- Experience or exposure to MDM tools (Jamf, Intune) and SaaS administration is a plus.
- Strong ownership mentality — you follow through and close loops.
- High standards for yourself and your work.
- Clear communicator who can support executives and technical users alike.
- Curiosity about systems architecture and how modern infrastructure works.
Benefits
- Competitive base salary and discretionary bonus.
- Flexible Time Off (i.e. unlimited paid vacation days).
- Company paid Holidays (11).
- Company paid sick leave.
- Company-paid health and protective benefits for employees, partners, and other dependents.
- 3% 401(k) company contribution.
- Generous paid Parental Leave.
- Competitive family planning benefits for US employees.
- Free virtual coaching and counseling sessions through Headspace.
- Opportunities to learn about the Crypto industry.
- Free daily snacks in-office.
- Smart, entrepreneurial, and fun colleagues.
- Employee Resource Groups.