21 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Configure and develop ServiceNow applications, forms, workflows, and user experiences.
- Implement and support ITSM processes including Incident, Problem, Change, Request, and Service Catalog.
- Develop and maintain Flow Designer flows, business rules, client scripts, UI policies, script includes, ACLs, and scheduled jobs.
- Create and enhance catalog items, record producers, variable sets, approvals, and notifications.
- Gather stakeholder requirements and translate them into technical designs and ServiceNow solutions.
- Develop and support integrations using REST or SOAP APIs, IntegrationHub, and related ServiceNow capabilities.
- Troubleshoot defects, perform root-cause analysis, and resolve production issues.
- Support testing, deployments, documentation, knowledge transfer, and platform governance practices.
- Improve platform usability, automation, and operational efficiency.
- Support at least one specialist module: WSD, ITOM, or SAM.
Requirements
- 4–5 years of hands-on ServiceNow development experience.
- Strong experience implementing and supporting ITSM.
- Practical experience with at least one of WSD, ITOM, or SAM.
- Proficiency in JavaScript and ServiceNow scripting.
- Experience with Flow Designer, business rules, client scripts, script includes, UI policies, ACLs, and scheduled jobs.
- Experience developing catalog items, record producers, and service request workflows.
- Familiarity with REST/SOAP integrations and data import or transformation processes.
- Understanding of CMDB concepts, tables, relationships, and ServiceNow platform data structures.
- Experience with testing, debugging, deployments, and production support.
- Strong communication and collaboration skills.
- Preferred: ServiceNow Certified System Administrator certification and relevant micro-certifications or implementation certifications.
- Preferred: experience with Service Portal or Employee Center.
- Preferred: familiarity with Agile delivery, Jira, update sets, application repository, source control, CSDM, and ServiceNow platform governance.
Benefits
- Flexible work arrangements and benefits are offered, with no specific benefits or work-location details stated.
- UKG is an equal opportunity employer committed to diversity and inclusion.
- Disability accommodations are available during the application and interview process.
Tech Stack
JavaScriptSOAP
Categories
About UKG
UKG builds cloud software for human capital and workforce management—HR, payroll, timekeeping, and scheduling—sold as SaaS to mid‑size and large employers. Formed in 2020 by the merger of Ultimate Software and Kronos, it is privately held by Hellman & Friedman and has dual headquarters in Lowell, Massachusetts, and Weston, Florida. Its platform helps organizations handle pay, compliance, and workforce planning across industries.