EDI Sterling Integrator Support Engineer
Computer Aid, Inc.8 hours ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Provide Level 1 and Level 2 production support for EDI processes in a 24x7 environment.
- Monitor EDI transactions and transmissions, troubleshoot failures, and resolve system incidents.
- Manage inbound and outbound EDI transactions and ensure successful processing.
- Support trading partner onboarding, configuration, connectivity, testing, and deployment.
- Analyze, troubleshoot, develop, and maintain maps and BPML-based business processes in IBM Sterling B2B Integrator.
- Configure and support SFTP, AS2, and AS3 communication protocols.
- Support Managed File Transfer and Sterling File Gateway environments.
- Coordinate EDI development activities, testing, schedules, and deliverables.
- Collaborate with SAP, Oracle, ERP, infrastructure, integration, and business teams to resolve integration issues.
- Monitor system performance, identify process improvements, maintain technical documentation, and provide post-production support.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3 to 5 years of experience with IBM Sterling B2B Integrator.
- Experience supporting EDI production environments and strong knowledge of ANSI X12 and EDIFACT standards.
- Hands-on experience with EDI mapping and translation processes, BPML, and Sterling business process development.
- Experience with SFTP, AS2, AS3, trading partner onboarding, Managed File Transfer, and Sterling File Gateway.
- Understanding of ERP integration concepts and formats, with exposure to SAP and/or Oracle integrations.
- Strong troubleshooting, incident resolution, analytical, problem-solving, verbal communication, and written communication skills.
- Ability to work in a fast-paced production support environment and independently or within global teams.
- Preferred experience with Windows, Unix, enterprise integration platforms, middleware technologies, ITIL, certificate management, encryption, and secure file transfers.
- Preferred stakeholder management, coordination, proactive issue resolution, and willingness to learn new technologies and business processes.
Benefits
- Full-time hybrid work arrangement in Bengaluru.
- 24x7 production support environment.
- Reasonable accommodation support is available during application, interviewing, testing, and the employment selection process.
Tech Stack
Windows
Categories
About Computer Aid, Inc.
Computer Aid, Inc. (CAI) provides IT consulting, managed services, and talent solutions for public agencies and enterprises, spanning digital services, enterprise service management, data and AI, and contingent staffing. The privately held company, founded in 1981 and headquartered in Allentown, Pennsylvania, also runs its Neurodiverse Solutions program to support neurodivergent talent. CAI delivers project delivery, application support, and service desk operations across government and commercial markets.