Sr. Implementation Engineer

1 day ago

Responsibilities

Partner with clients and internal teams to understand business requirements and direct solution configuration.
Develop and perform quality assurance checkpoints to support quality and timely delivery.
Develop and lead training and execution plans while owning team business results.
Monitor key metrics and improve implementation efficiencies.
Troubleshoot routine to complex issues and provide Level 2 and 3 support.
Create and implement tools that improve quality, security, and productivity.
Track implementation status and provide project updates.
Ensure adherence to security, availability, confidentiality, and privacy policies and controls.
Work with Development and other teams to support client satisfaction and on-time delivery.
Build strategic relationships and communicate technical concepts to technical and non-technical audiences.

Bachelor’s degree in a related field, typically with 8+ years of experience.
Strong MS SQL skills, including database design and T-SQL query language for enterprise software configuration, installation, and debugging.
Operating system, hardware configuration, and network troubleshooting skills; packet analysis is valued.
Configuration and deployment experience with web services.
Experience with Python and other scripting languages.
Strong troubleshooting, diagnostic, analytical, communication, teamwork, prioritization, and organizational skills.
Ability to train individuals one-on-one and in classroom settings and remain calm under stressful conditions.
Fluent written and oral English communication and authorization to work for any employer in the U.S.
HTML, data migration, VMware, and iOS and Android mobile application experience are helpful or valuable.
Financial services and enterprise software experience is beneficial but not required.

Hybrid work opportunities.
Flexible time off.
Career development and mentoring programs.
Health and wellness benefits, including health insurance and paid parental leave for eligible new parents.
Community volunteering and company philanthropy programs.
Employee peer recognition programs.
The position is based in Austin and does not require travel.
The employer is unable to sponsor or take over sponsorship of an employment visa at this time.

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