Site Reliability Engineer II
JPMorgan Chase9 hours ago
Tampa, FL, USAMid Level
H1B sponsor
Responsibilities
- Execute small to medium reliability projects independently and progress toward end-to-end solution delivery.
- Write maintainable code, automation scripts, and reliability tooling for payment processing and data ingestion workflows.
- Participate in incident triage, diagnosis, resolution, and root-cause remediation for high-availability payment platforms.
- Implement and improve observability solutions, including service level indicators, service level objectives, telemetry collection, and alerting.
- Monitor and maintain Kafka-based data ingestion pipelines for data integrity, throughput, and resilience.
- Reduce operational toil through systems engineering, automation, and application improvements.
- Use enterprise-authorized AI capabilities for incident triage, troubleshooting, post-incident analysis, and runbook drafting while validating outputs and protecting sensitive operational data.
- Use AI agentic models and MCP-based frameworks to identify recurring reliability risks and prioritize improvements tied to measurable SLO outcomes.
Requirements
- Formal training or certification in site reliability engineering concepts and 2+ years of applied experience.
- Ability to code in at least one programming language and write automation scripts.
- Experience maintaining cloud-based infrastructure, including deployment, scaling, and operational support.
- Familiarity with SRE practices, toil reduction, error budget management, observability, monitoring, SLO alerting, and telemetry collection.
- Familiarity with containers or a common server operating system such as Linux or Windows.
- Emerging knowledge of continuous integration, continuous delivery, and related tooling.
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows, including validation and data-sensitivity awareness.
- Ability to assess AI-assisted operational recommendations for correctness and risk while maintaining resiliency, security, and auditability.
- Preferred: experience with highly available payment platforms in financial services and production Kafka or event-driven data ingestion pipelines.
- Preferred: proficiency with OpenTelemetry, Grafana, Splunk, or Dynatrace.
- Preferred: knowledge of AI agentic models, MCP-based frameworks, and secure regulated technology environments.
Benefits
- Competitive total rewards package and benefits are provided based on eligibility.
- Benefits include comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- JPMorganChase is an equal opportunity employer and provides reasonable accommodations for applicants and employees.
Tech Stack
Categories
Site Reliability
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.