AI Engineer - Automated Channels Transformation
Fifth Third Bank26 days ago
Cincinnati, OH, USAStaff+
Responsibilities
- Design and build generative AI and agentic systems that solve business problems and deliver measurable value.
- Develop AI agents using reasoning, planning, retrieval, and tool integration to complete complex tasks.
- Evaluate agents before and after deployment and continuously improve their effectiveness.
- Research and apply emerging AI models, agent frameworks, orchestration patterns, and enterprise development practices.
- Design experiments and analyze prompts, retrieval strategies, workflows, tool integrations, runtime, accuracy, output quality, and user experience.
- Use supervised and unsupervised learning to understand customer needs and define success metrics for AI use cases.
- Monitor production agent performance, including latency, failures, tool-call success, escalations, retries, and cost per interaction.
- Produce evaluation, control-effectiveness, performance, and risk-mitigation evidence for AI governance reviews.
- Partner with product owners and business teams to identify automation opportunities and define AI use cases.
- Influence architectural decisions and engineering standards while delivering integrated, scalable, and compliant solutions.
- Educate technical teams, business stakeholders, and senior leaders on AI concepts, designs, recommendations, opportunities, and risks.
- Collaborate with software, cloud, data engineering, and data science teams to integrate AI solutions.
- Work with compliance, security, and risk teams to meet governance, regulatory, and responsible AI requirements.
Requirements
- Bachelor's degree in Computer Science, Statistics, Data Science, Mathematics, or a related technical field is required; an advanced degree is preferred but not required.
- At least 6 years of experience developing software or AI solutions in production environments.
- Strong programming skills in Python, TypeScript, Java, Go, or similar languages used for AI engineering and software development.
- Expertise in generative AI techniques including context engineering, LLM fine-tuning, retrieval-augmented generation, evaluation frameworks, model context protocol, loop or graph engineering, skills or open knowledge formats, and agentic system design.
- Experience with cloud computing platforms, especially AWS, is preferred.
- Familiarity with prompt optimization, retrieval tuning, caching, and model selection for improving performance, latency, cost, and reliability.
- Knowledge of agent frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, Strands, Google ADK, Anthropic SDK, or OpenAI SDK.
- Proficiency with Git and GitHub, plus understanding of CI/CD pipelines and DevOps practices.
- Experience with Docker and Terraform, and knowledge of data structures, algorithms, software design principles, and AI observability systems.
- Ability to communicate clearly, build consensus, present ideas, collaborate across teams, exercise analytical judgment, work independently, and operate in Agile environments.
- Understanding of ethical considerations and responsible AI deployment practices.
- Must be willing to relocate to Cincinnati, Ohio.
Benefits
- Comprehensive benefits supporting employees' physical, financial, emotional, and social well-being.
- Eligibility for incentive compensation based on company, line-of-business, and individual performance.
- Position is located in Cincinnati, Ohio 45202, and requires relocation to Cincinnati.
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About Fifth Third Bank
Fifth Third Bank is a regional U.S. financial institution providing commercial and retail banking, consumer lending, credit cards, mortgages, and wealth and asset management to individuals and businesses. It earns interest and fee income from deposits, loans, payments, and investment services delivered through branches, digital channels, and advisors. Founded in 1858 and headquartered in Cincinnati, it is publicly traded as Fifth Third Bancorp (FITB) with a broad footprint across the Midwest and Southeast.