AI Engineer - Automated Channels Transformation
Fifth Third Bank4 days ago
Cincinnati, OH, USAStaff+
Responsibilities
- Design and build generative AI and agentic systems that address business problems and deliver measurable value.
- Develop AI agents using reasoning, planning, retrieval, tool integration, and orchestration patterns.
- Research, prototype, and apply emerging AI models, agent frameworks, and enterprise development practices.
- Design experiments and analyze prompts, retrieval strategies, workflows, tools, user experience, runtime, accuracy, output quality, and return on investment.
- Use supervised and unsupervised learning techniques to understand customer needs and define success metrics for AI use cases.
- Monitor production agent performance, including latency, failure rates, tool-call success, escalation rates, retry behavior, and cost per interaction.
- Produce evaluation, control-effectiveness, model/tool-performance, and risk-mitigation evidence for AI governance reviews.
- Partner with product owners and business teams to identify automation opportunities and define AI use cases.
- Collaborate with software engineers, cloud engineers, data engineers, data scientists, security, risk, and compliance teams to integrate safe and compliant AI solutions.
- Serve as a technical authority, influence architecture decisions, shape engineering standards, and educate technical and business stakeholders on AI concepts and recommendations.
Requirements
- Bachelor's degree in Computer Science, Statistics, Data Science, Mathematics, or a related technical field is required; an advanced degree is preferred but not required.
- At least 6 years of experience developing software or AI solutions in production environments.
- Strong programming skills in Python, TypeScript, Java, Go, or similar languages.
- Expertise in generative AI techniques including context engineering, LLM fine-tuning, retrieval-augmented generation, evaluation frameworks, model context protocol, loop/graph engineering, skills/open knowledge format, and agentic system design.
- Experience with cloud computing platforms, especially AWS, is preferred.
- Familiarity with prompt optimization, retrieval tuning, caching, and model selection for improving performance, latency, cost, and reliability.
- Knowledge of agent frameworks such as LangChain, LangGraph, LlamaIndex, Semantic Kernel, Strands, Google ADK, Anthropic SDK, or OpenAI SDK.
- Proficiency with Git/GitHub, containerization, and Infrastructure as Code using Docker and Terraform.
- Knowledge of data structures, algorithms, software design principles, observability systems for AI applications, CI/CD pipelines, and DevOps practices.
- Strong communication, analytical judgment, adaptability, collaboration, and responsible AI practices are required.
Benefits
- Comprehensive benefits supporting employees' physical, financial, emotional, and social well-being.
- Eligibility for incentive compensation in addition to base salary, based on company, line-of-business, and/or individual performance.
- The position is located in Cincinnati, Ohio, and requires willingness to relocate there.
- The employer provides equal employment opportunity and an inclusive culture.
Categories
AI ApplicationsForward Deployed
About Fifth Third Bank
Fifth Third Bank is a regional U.S. financial institution providing commercial and retail banking, consumer lending, credit cards, mortgages, and wealth and asset management to individuals and businesses. It earns interest and fee income from deposits, loans, payments, and investment services delivered through branches, digital channels, and advisors. Founded in 1858 and headquartered in Cincinnati, it is publicly traded as Fifth Third Bancorp (FITB) with a broad footprint across the Midwest and Southeast.