18 hours ago
Pune, IndiaStaff+
Responsibilities
- Define end-to-end solution architecture for CRM platforms, microservices, integrations, and AI-enabled capabilities.
- Produce architecture artefacts including HLDs, LLDs, API contracts, and data-flow designs.
- Own engineering delivery assurance across coding standards, CI/CD readiness, and production quality.
- Oversee integrations across CRM platforms, legacy systems, and third-party vendors using scalable and secure patterns.
- Design and deliver enterprise-grade AI solutions using Azure OpenAI and GCP Vertex AI where relevant.
- Establish reusable AI architecture patterns for RAG, prompt orchestration, model routing, and evaluation frameworks.
- Improve operational excellence through monitoring, observability, incident management, performance optimization, SLA/SLO management, and resilience testing.
- Shape future-state architecture and cloud-AI roadmap decisions across CRM and integration ecosystems.
Requirements
- Strong experience with Azure cloud services including Azure Functions, APIM, Service Bus, and Application Insights.
- Deep expertise in AI engineering, including Azure OpenAI, RAG design, prompt engineering, and model evaluation.
- Proven experience designing CRM integration architectures involving APIs, event-driven patterns, and workflow orchestration.
- Strong software engineering background with .NET, Python, microservices, testing, and performance optimization.
- Hands-on experience with CI/CD, infrastructure as code, and DevOps practices.
- Expertise in observability and production readiness, including monitoring, SLAs, SLOs, and resilience testing.
- Understanding of cross-cloud architecture, including GCP Vertex AI and multi-cloud considerations.
- Ability to communicate effectively with stakeholders and influence architecture decisions across teams.
Tech Stack
Categories
About HSBC
HSBC is a global bank that provides retail, commercial and investment banking, payments, and wealth management to individuals, SMEs, and multinationals. It earns fees, interest income, and trading revenues through branches and digital platforms across major markets. Headquartered in London, it serves over 40 million customers in 58 countries and is listed in London, Hong Kong, New York, and Bermuda.