Responsibilities
- Own the voice channel end to end, including telephony and CPaaS integrations, streaming speech pipelines, realtime model orchestration, and latency and quality budgets.
- Build product features across React/TypeScript front ends, Scala and Python services, and GCP infrastructure.
- Design multi-tenant systems that serve partners through configuration rather than code forks.
- Build safety and compliance capabilities including guardrails, content filtering, and PII redaction integration points.
- Maintain revenue-critical deployment health through observability, alerting, incident response, and SLA performance.
- Build platform capabilities that forward-deployed engineers configure for partner telephony integrations and go-lives.
- Contribute through code reviews, architecture reviews, mentoring, and cross-functional collaboration.
Requirements
- 6+ years of software engineering experience with senior-level ownership of production systems and full-stack range.
- Hands-on realtime systems experience such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products.
- Strength with React and TypeScript plus backend depth in Scala or another JVM language and/or Python.
- Cloud infrastructure experience with GCP or AWS.
- Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems.
- Familiarity with AI coding tools and the judgment to review, correct, and own shipped work.
- Experience with SLAs, observability, on-call rotations, and rollback plans.
- Strong problem-solving, pragmatic decision-making, iterative delivery, and communication skills.
- Conversational AI or LLM orchestration experience, including Deepgram, ElevenLabs, Whisper, or OpenAI Realtime, is a bonus.
- Experience with Twilio, Amazon Connect, Genesys, or LiveKit is a bonus.
- Experience with customer service, CRM, contact center, workflow automation, or travel-industry technologies such as PSS/GDS and hotel PMS/CRS is a plus.
Benefits
- Hopper covers 100% of group insurance premiums and provides life, short-term disability, and long-term disability coverage.
- HSA coverage is available for eligible medical and dental expenses.
- Employees and dependents have access to Dialogue telemedicine services anytime and anywhere.
- RRSP plan with automatic pre-tax withdrawals is available to all employees.
- Generous parental leave, unlimited PTO, and a Carrot Cash travel stipend are offered.
- Access to on-demand co-working through FlexDesk and a work-from-home stipend is provided.
- The role is remote, indicated by the #LI-Remote designation.
- The company offers competitive salary and pre-IPO equity packages; compensation amounts are not specified.
Tech Stack
Categories
About Hopper
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.