Connectivity Quality & Operations Engineer
Ford Motor3 days ago
Chennai, IndiaSenior
Responsibilities
- Lead technical triage and investigation of production incidents, service degradations, and connectivity outages.
- Coordinate incident resolution, communications, escalations, recovery activities, root-cause analysis, and corrective actions.
- Monitor connected-service health, operational metrics, service risks, and reliability indicators across assigned international markets.
- Analyze customer feedback, app store ratings, performance trends, and reported issues to improve service quality and customer satisfaction.
- Generate operational reports and dashboards and support governance, business reviews, and operational readiness for launches.
- Collaborate with engineering, product, operations, customer support, business teams, telecommunications providers, and other external partners.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Electronics & Communication Engineering, Systems Engineering, Business Operations, Operations Management, or a related technical discipline.
- At least 5 years of experience in production support, product operations, incident management, site reliability engineering, connected services operations, technical support engineering, or software delivery operations.
- Preferred experience includes connected vehicle platforms, telematics systems, IoT solutions, mobile application operations, cloud-based applications, or telecommunications services.
Categories
Site Reliability
About Ford Motor
Ford Motor Company designs, manufactures, and sells cars, trucks, SUVs, and commercial vehicles for consumers and businesses, and provides financing through Ford Credit. A public company headquartered in Dearborn, Michigan and listed on the NYSE, it operates globally under the Ford and Lincoln brands, including electric and connected vehicles such as the F‑150 Lightning and Mustang Mach‑E. Founded in 1903, it also offers software-driven fleet, mobility, and aftersales services.