NICE AI Senior Consultant (Cognigy)
TTEC Digital6 months ago
Manila, PhilippinesSenior
Responsibilities
- Develop and deliver NICE Proactive AI Agent, Cognigy, and Omilia software and product features.
- Enhance software using CXone Studio, C#, ASP.NET, and JavaScript.
- Code, test, and perform unit testing on projects.
- Conduct code reviews and resolve defects found during the QA cycle.
- Support the production environment and assist other developers.
- Work with systems analysis and project management to complete projects successfully.
- Deliver high-quality software on schedule.
- Attend required meetings and training and mentor team members.
Requirements
- At least 2 years of Cognigy, Omilia, or Kore.AI AI development experience.
- At least 3 years of experience in CCaaS and/or UC environments.
- At least 3 years of professional experience building and shipping ML or NLP systems, including LLM-based or generative AI solutions.
- At least 3 years of software development experience involving design, coding, and testing of real-time systems.
- At least 4 years of ASP/.NET experience, including C#, Visual Studio .NET, XML, and web services.
- At least 5 years of JavaScript experience.
- Expert Python skills and strong fundamentals in data structures, algorithms, testing, Git, and containers.
- Hands-on experience with PyTorch or TensorFlow, LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, or FAISS, and AI agents.
- Experience with enterprise-level CCaaS architecture and network infrastructure.
- Bachelor’s degree in computer science, IT, or engineering is preferred.
- Ability to work collaboratively, mentor team members, and operate in a fast-paced environment.
Benefits
- Remote role indicated by the #LI-RemotePhilippines tag.
- Opportunity to work with TTEC Digital, an organization with more than 1,800 employees.
- TTEC reports Great Place To Work 2024–2025 certification across 14 countries.
- Equal opportunity and diversity-focused employer.
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.