3 days ago
Chennai, IndiaSenior
Responsibilities
- Configure and support packaged or SaaS applications to align features with business requirements.
- Manage software releases and maintain application stability, compatibility, and performance.
- Lead application configuration optimization efforts to improve user experience and operational efficiency.
- Integrate and extend cloud-based contact center solutions using APIs and low-code platforms.
- Troubleshoot and resolve complex application issues to maintain system reliability.
- Serve as a subject matter expert, collaborate across teams, and make team-level decisions.
- Coordinate cross-functional communication and contribute to key project decisions.
- Mentor junior team members and support their professional development.
Requirements
- At least 5 years of experience with Amazon Connect.
- Proficiency in Amazon Connect is required.
- 15 years of full-time education is required.
- Experience with AWS architecture is preferred.
- Strong knowledge of cloud-based contact center solutions and their integration.
- Experience working with APIs and low-code platforms.
- Familiarity with release management processes and version control in software deployment.
- Ability to troubleshoot complex application issues and maintain system reliability.
Benefits
- Position based at the Chennai office.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.