1 day ago
Base Salary
$119k - $140k/yr
Responsibilities
- Lead complex Now Assist and AI Agent implementations across ITSM, CSM, HRSD, and other workflows.
- Provide architecture-level support for agent orchestration failures, prompt and skill tuning, and downstream workflow integrations.
- Serve as on-call technical escalation support for issues with an Agentic AI root cause.
- Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and RFP discussions.
- Build reusable accelerators for ITSM and AI Agent triage and deflection and for Now Assist and AI Agent workflows.
- Lead RFP architecture where Agentic AI differentiates the solution.
- Establish responsible AI and AI governance delivery standards for the CoE.
- Partner with the Academy to deliver Agentic AI upskilling cohorts and training modules.
Requirements
- A current Now Assist and/or AI Agents credential is required.
- Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.
- Experience with Predictive Intelligence and/or Virtual Agent is preferred.
- Working knowledge of prompt engineering and AI governance practices is preferred.
Benefits
- Annual incentive program eligibility based on performance and applicable plan terms.
- Medical, dental, vision, and life insurance, subject to eligibility.
- Paid holidays and paid time off.
- 401(k) plan and contributions.
- Long-term and short-term disability coverage.
- Paid parental leave.
- Employee Stock Purchase Plan.
- Applications are accepted through November 30, 2026.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.