9 days ago
London, United KingdomSenior
Responsibilities
- Lead complex API integrations and technical initiatives from discovery through implementation and launch.
- Own quarter-length technical projects and high-impact partner implementations, including milestones, dependencies, and delivery expectations.
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
- Translate business and partner requirements into scalable, reliable technical approaches.
- Diagnose API and integration issues using logs, API requests and responses, authentication flows, and system behavior.
- Identify technical risks, dependencies, and implementation gaps and develop mitigation plans with stakeholders.
- Partner with Product, Engineering, Security, Sales, Partnerships, and Support teams on technical decisions and business outcomes.
- Act as an escalation point for complex technical issues and implementations.
- Develop troubleshooting approaches, implementation patterns, guardrails, playbooks, and technical resources to improve consistency and partner self-service.
- Ensure service-level agreements and implementation commitments are met across multiple high-priority initiatives.
- Investigate complex incidents with Engineering domain owners and identify opportunities to prevent recurring issues.
- Identify product improvement opportunities based on technical patterns, implementation challenges, and partner feedback.
Requirements
- Significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
- Deep experience with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
- Experience reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
- Demonstrated success leading complex technical implementations from discovery through production launch.
- Experience owning complex, quarter-length initiatives and coordinating work across multiple stakeholders.
- Ability to navigate ambiguity, identify risks and dependencies, and drive technical decisions toward resolution.
- Strong communication skills with the ability to explain technical concepts and tradeoffs to technical and non-technical audiences.
- Experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions.
- Ability to manage multiple complex priorities in a fast-paced global environment.
- Strong technical judgment and ability to determine when to act independently or engage additional expertise.
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is preferred.
Benefits
- Work from almost anywhere for up to 20 days per year.
- Hybrid workplace with an expectation of working from the office two days per week.
- Generous paid parental leave, vacation, birthday time off, and an annual company-wide week off.
- Private health and dental insurance, income protection, life assurance, pension contributions, and an Employee Assistance Program.
- Company-paid therapy sessions through SpringHealth, a Headspace subscription, and mental health support.
- Paid volunteer time, development dollars, leadership development, and access to on-demand e-learning.
- Travel discounts, Bike2Work, season ticket loan, employee resource groups, discounted gym membership, social events, Thursday happy hours, and free lunch two days per week.
- Global-workforce flexibility with occasional communications outside regular working hours as needed.
Categories
Solutions Engineering
