2 months ago
London, United KingdomSenior
Responsibilities
- Lead complex API integrations and technical initiatives from discovery through implementation and launch.
- Own quarter-length technical projects and high-impact partner implementations, including milestones, dependencies, and delivery expectations.
- Serve as the primary technical advisor for sophisticated partners, restaurant groups, and strategic initiatives.
- Translate business and partner requirements into scalable, reliable technical approaches.
- Diagnose API and integration issues using logs, API requests and responses, authentication flows, and system behavior.
- Identify technical risks, dependencies, and implementation gaps and develop mitigation plans with stakeholders.
- Partner with Product, Engineering, Security, Sales, Partnerships, and Support teams on technical decisions and business outcomes.
- Act as an escalation point for complex technical issues and implementations.
- Develop troubleshooting approaches, implementation patterns, guardrails, playbooks, and technical resources to improve consistency and partner self-service.
- Ensure service-level agreements and implementation commitments are met across multiple high-priority initiatives.
- Investigate complex incidents with Engineering domain owners and identify opportunities to prevent recurring issues.
- Identify product improvement opportunities based on technical patterns, implementation challenges, and partner feedback.
Requirements
- Significant experience in Solutions Engineering, Sales Engineering, Technical Consulting, Integration Engineering, or a similar customer-facing technical role.
- Deep experience with REST APIs, JSON payloads, authentication methods, webhooks, and system integrations.
- Experience reviewing logs, debugging API requests and responses, and diagnosing complex integration issues.
- Demonstrated success leading complex technical implementations from discovery through production launch.
- Experience owning complex, quarter-length initiatives and coordinating work across multiple stakeholders.
- Ability to navigate ambiguity, identify risks and dependencies, and drive technical decisions toward resolution.
- Strong communication skills with the ability to explain technical concepts and tradeoffs to technical and non-technical audiences.
- Experience partnering with Engineering and Product teams to investigate technical challenges and deliver scalable solutions.
- Ability to manage multiple complex priorities in a fast-paced global environment.
- Strong technical judgment and ability to determine when to act independently or engage additional expertise.
- Experience in restaurant technology, hospitality technology, SaaS platforms, or system integrations is preferred.
Benefits
- Work from almost anywhere for up to 20 days per year.
- Hybrid workplace with an expectation of working from the office two days per week.
- Generous paid parental leave, vacation, birthday time off, and an annual company-wide week off.
- Private health and dental insurance, income protection, life assurance, pension contributions, and an Employee Assistance Program.
- Company-paid therapy sessions through SpringHealth, a Headspace subscription, and mental health support.
- Paid volunteer time, development dollars, leadership development, and access to on-demand e-learning.
- Travel discounts, Bike2Work, season ticket loan, employee resource groups, discounted gym membership, social events, Thursday happy hours, and free lunch two days per week.
- Global-workforce flexibility with occasional communications outside regular working hours as needed.
Categories
Solutions Engineering
About OpenTable
OpenTable builds an online restaurant reservations marketplace for diners and reservation, guest management, and operations software for restaurants, sold via subscriptions and per-cover fees. Its consumer apps and integrations power bookings across 70,000+ restaurants worldwide and connect with POS and other hospitality systems. Founded in 1998 and headquartered in San Francisco, OpenTable is part of Booking Holdings.