5 months ago
Remote, CanadaSenior
Responsibilities
- Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
- Build integrations with external systems, including APIs, databases, and CRMs.
- Optimize agent performance, fine-tune prompts and configurations, and troubleshoot enterprise deployment issues.
- Gather technical requirements and translate customer business needs into AI agent solutions.
- Conduct interactive demos and develop proofs of concept for prospective customers.
- Define milestones, create implementation plans, and coordinate delivery with internal teams.
- Provide feedback to product and engineering teams, build custom tooling, and influence the roadmap.
- Advise customers on AI agent architecture, security, scalability, best practices, and adoption.
Requirements
- Bachelor’s or master’s degree in computer science, engineering, or a related field.
- At least 3 years of full-time experience in software development, consulting, AI/ML engineering, or forward deployed engineering.
- Proficiency in Python and Golang.
- Familiarity with AI/ML concepts and hands-on experience with LLMs and prompt engineering preferred.
- Strong understanding and preferably hands-on experience with AI agent frameworks, function calling, and retrieval-augmented generation.
- Experience with AWS, GCP, or Azure and DevOps practices.
- Hands-on experience integrating systems through APIs, webhooks, and data pipelines.
- Excellent communication and project management skills.
- Ability to use data-driven decision-making, A/B testing, and performance monitoring.
- Ability to collaborate cross-functionally with customers, product managers, and engineers.
Benefits
- Medical, dental, and vision plans
- Paid parental leave
- Monthly health and wellness allowance
- Work-from-home office stipend for a remote environment
- Lunch reimbursement for in-office employees
- Three weeks of PTO in Canada
- Role is available in the US and Canada
Tech Stack
Categories
AI ApplicationsForward Deployed
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.