Senior ServiceNow Platform Developer (1043) - Systems and Analytics - Department of Human Resources
City and County of San Francisco7 hours ago
Base Salary
$159k - $200k/yr
Responsibilities
- Configure, enhance, and maintain ServiceNow HRSD applications including HR Case Management, Configurable Workspaces, Knowledge, Employee Document Management, Employee Center Pro, and Employee Journeys.
- Lead development projects and design HR Services, HR Templates, COEs, Record Producers, Catalog Items, and HR Case Workflows using Flow Designer and/or Workflow Editor.
- Build UI actions, related lists, Workspace components, form and panel configurations, HR Criteria, Role Assignment Rules, and access-control logic.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, platform automation, data imports, transform maps, migration scripts, and ETL logic.
- Support unit testing, UAT, incident resolution, troubleshooting, platform optimization, and regular ServiceNow plug-in, patch, and family upgrades.
- Translate HR stakeholder requirements into user stories, system designs, and technical specifications while supporting rollout communications and training.
- Ensure compliance, data privacy, and security for employee records and personnel data across HRSD modules and systems.
Requirements
- An associate degree in computer science, computer engineering, information systems, or a closely related field, or equivalent qualifying coursework; one year of additional relevant experience may substitute for the degree.
- At least three years of experience analyzing, installing, configuring, enhancing, and/or maintaining system or platform components.
- Minimum of five years of ServiceNow experience is desired, with advanced technical experience in ServiceNow HRSD required.
- Advanced experience with HRSD enterprise plugins including Agent Workspace, Employee Document Management, Employee Relations, Employee Journeys, Content Experiences, Platform Analytics, and Employee Center Pro.
- Experience owning ServiceNow application development, building custom scoped applications, and working with enterprise-level organizations; public-sector experience is desirable.
- Experience with platform data integrations, transforms, ETL, REST APIs, and Integration Hub involving personally identifiable and confidential information.
- Advanced ServiceNow certifications such as CIS-HR, ArchX, CTA, or CMA are desired.
Benefits
- Hybrid remote work one day per week and on-site work four days per week.
- Exempt employment at the discretion of the appointing officer for a period not exceeding three years.
- Opportunity to support technology systems serving San Francisco’s 35,000-plus employees and citywide HR operations.
Categories
About City and County of San Francisco
The City and County of San Francisco is a consolidated city-county government that delivers public services to residents, businesses, and visitors. It operates tax- and fee-funded departments spanning public health and hospitals, public safety, transportation, utilities, environmental health, permitting, and digital services. Headquartered in San Francisco and consolidated since 1856, it runs facilities from hospitals and clinics to wastewater treatment plants, supporting daily city operations and long-term infrastructure.