Solutions Engineer

OpenAI

about 2 months ago

Seoul, Korea, South

Senior

Responsibilities

Deliver an exceptional pre-sales customer experience.
Provide technical expertise in the pre-sales process, clarifying requirements and answering product-related questions.
Demonstrate how ChatGPT can meet customers' business needs through demos and proof of concepts.
Address security and compliance questions and guide customers to relevant resources.
Create and maintain documentation related to common pre-sales inquiries.
Develop and nurture strong customer relationships during the evaluation process.
Gather and relay customer feedback to internal teams for product planning.
Collaborate with Sales and GRC teams to ensure a seamless pre-sales experience.

7+ years of experience in a Solutions Engineer or similar role with large organizations.
Proven track record of delivering exceptional pre-sales customer experiences.
Experience with security and compliance support in technical B2B SaaS products.
Exceptional presentation and communication skills, especially with executives.
A humble attitude and eagerness to help others succeed.
Strong problem-solving skills and ability to manage multiple projects effectively.
Commitment to fostering the safe and ethical evolution of AI.