7 months ago
Base Salary
$130k - $200k/yr
Responsibilities
- Build automated customer health scoring using product usage, support, and engagement data.
- Design expansion signal detection based on usage, seat activity, and engagement patterns.
- Automate onboarding, usage reviews, adoption nudges, and other recurring customer lifecycle touchpoints.
- Build renewal risk scoring that identifies at-risk accounts at least 60 days before renewal.
- Generate business review materials from usage metrics, ROI data, and AI use case recommendations.
- Analyze call recordings and transcripts to identify customer-specific AI use cases and automate their deployment.
- Build routing logic for assigning customers based on workload, renewals, expertise, and timezone.
- Create independent tools and systems that enable the post-sales team to operate at scale.
Requirements
- Strong builder who can identify customer lifecycle problems, scope solutions, and ship independently.
- Technical fluency in Python or JavaScript, with experience building data pipelines and integrating APIs.
- Experience working with tools such as Gong, Salesforce, and n8n.
- Experience with post-sales, customer success, or account management operations.
- Ability to reason statistically and build signal detection and predictive models.
- Familiarity with Gainsight, Gong, Salesforce, Dust, or similar customer-facing platforms.
- Comfort experimenting with agents, LLM APIs, and workflow frameworks.
- Ability to make pragmatic build-versus-buy decisions and structure an independent roadmap.
Benefits
- On-site work at the Union Square, NYC office.
- Total compensation includes base salary, equity, benefits, and perks.
Tech Stack
Categories
About Profound
Profound builds a SaaS marketing intelligence platform that helps enterprise brands measure and improve how they appear in AI-driven discovery across tools like ChatGPT and Perplexity. The product delivers real-time visibility analytics, competitive intelligence, and optimization insights for search-like AI channels. The company is privately held, headquartered in New York, and is Series C–funded.