Lead Technical Services Engineer
Impact.com24 days ago
Base Salary
$95k - $120k/yr
Responsibilities
- Lead complex integrations for enterprise clients and author advanced technical documentation.
- Own and resolve high-priority escalations from clients and peers, including critical troubleshooting and preventive tooling.
- Translate client and business needs into technical requirements and advocate for platform improvements.
- Mentor, coach, and provide technical guidance to Technical Services Engineers.
- Identify recurring issues and lead initiatives that improve platform scalability, reliability, and team processes.
- Analyze logs, data, and system behavior, including writing and optimizing advanced SQL queries.
- Maintain troubleshooting documentation and deliver internal training on technical knowledge and best practices.
- Collaborate with Onboarding, Customer Success, Product, Engineering, and other teams across the client lifecycle.
Requirements
- Bachelor’s degree in a technical discipline plus approximately eight years of relevant experience, or an equivalent combination of education and practical experience.
- Deep knowledge of the digital marketing ecosystem, SaaS platforms, and customer-facing technical support or services.
- Experience serving as a technical lead, mentor, or senior escalation point within a support or services team.
- Expert proficiency with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
- Ability to troubleshoot highly complex issues by analyzing logs, data, and system behavior and by optimizing advanced SQL queries.
- Strong problem-solving, de-escalation, communication, stakeholder liaison, and solution-architecture skills.
- Strategic ability to anticipate challenges, drive improvements, and lead through influence.
Benefits
- Medical, dental, and vision insurance.
- Office-only catered lunch on Thursdays, snack bar, and coffee.
- Flexible spending accounts and 401(k).
- Responsible PTO policy and a flexible work environment supporting work-life balance.
- Mental health and wellness benefits, including up to 12 covered therapy or coaching sessions annually and a monthly gym reimbursement.
- Restricted Stock Units with a three-year vesting schedule, subject to Board approval.
- Free Coursera subscription and PXA courses for learning and development.
- Paid parental leave of 26 weeks for primary caregivers and 13 weeks for secondary caregivers.
- Technology stipend for home-office setup and monthly internet allowance.
Tech Stack
Categories
Solutions Engineering
About Impact.com
Impact.com builds a SaaS platform for partnership and affiliate marketing, used by brands to manage affiliates, influencers, content publishers, and referrals, with tools for tracking, attribution, commissioning, and fraud detection. Its revenue comes from software subscriptions and related services. Founded in 2008 and headquartered in Santa Barbara, California, it is privately held and counts customers such as Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.