4 days ago
Baton Rouge, LA, USAMid Level
H1B sponsor
Responsibilities
- Design, implement, maintain, and troubleshoot IT service management solutions.
- Analyze the business functions of IT service management applications and provide effective solutions and support.
- Use IT service management solutions to manage IT services and minimize disruptions to business operations.
- Diagnose and resolve complex technical issues related to IT service management solutions.
- Apply technical consulting expertise across multiple IT service management environments.
- Develop and deploy machine learning models and work with generative AI and cloud AI services.
Requirements
- At least 4 years of experience.
- Experience managing and maintaining IT service management solutions such as Remedy, ServiceNow, IBM Control Desk, or equivalent solutions.
- Experience understanding IT service management applications and their business functions end to end.
- At least 2 years of experience reading code in a general-purpose language or working in system design.
- At least 2 years of experience with machine learning model development and deployment.
- At least 3 years of experience troubleshooting, diagnosing, and resolving complex issues.
- Experience with GCP, AWS, Azure, and their AI/ML services.
- Experience with LLMs, generative AI, and Google Cloud products such as Vertex AI, Dialogflow, and Gemini.
- Experience with deep learning frameworks, AI accelerators, model architectures, and machine learning APIs.
- Familiarity with support methodologies, case lifecycles, and analytical issue-resolution skills.
Tech Stack
Categories
About IBM
IBM is a public technology company that sells enterprise software, hybrid-cloud infrastructure, AI platforms, and mainframe systems, alongside consulting and managed services for global businesses and governments. Founded in 1911 and headquartered in Armonk, New York, it trades on the NYSE as IBM. Its portfolio includes Red Hat OpenShift and watsonx, and it operates IBM Research to support advances in computing and industry applications.