3 days ago
Birmingham, United KingdomSenior
Responsibilities
- Define and own scalable end-to-end business and technology solution architectures aligned with customer needs, business objectives and technology strategy.
- Translate business requirements into solution designs, delivery plans and measurable outcomes.
- Create and maintain architecture artefacts and ensure compliance with standards, roadmaps, governance processes and regulatory requirements.
- Design solutions that simplify customer journeys, improve service performance, reduce operational effort and enhance customer, Communication Provider, engineer and colleague experiences.
- Evaluate solution options and manage architectural risks, dependencies, constraints and business impacts.
- Contribute architecture expertise to business cases, investment proposals, estimates, impact assessments and strategic roadmaps.
- Influence stakeholders and facilitate collaboration across customer experience, operations, commercial and technology teams.
- Support delivery teams throughout the project lifecycle to ensure solutions are implemented as designed and intended benefits are realised.
- Identify opportunities for process simplification, automation, performance improvement and operational excellence.
- Define future-state business and technology capabilities and provide technical and business leadership for transformation initiatives.
Requirements
- Significant expertise designing and documenting end-to-end business and technology solutions, developing architecture artefacts and recommending scalable solutions.
- Demonstrable success analysing and improving business processes, operating models and customer journeys, including simplification, automation and efficiency improvements.
- Knowledge of human-centred design techniques and customer-centric design principles.
- Knowledge of business architecture, solution architecture and systems integration.
- Understanding of process orchestration, workflow automation, data flows and system capabilities.
- Ability to communicate complex business, operational and technical concepts, influence decisions, facilitate workshops and secure stakeholder alignment.
- Strong stakeholder management and collaboration skills across business, operational, commercial and technology teams.
- Proven ability to analyse complex challenges, use data and insights, and develop practical solutions that deliver measurable business value.
- Business analysis skills, including requirements elicitation and translating needs into value-driven solutions.
- Experience leading architecture and solution design across complex change initiatives and supporting delivery governance, dependencies, risks and design decisions.
- Experience contributing to business cases, investment planning and strategic decision-making.
- Involvement in customer experience, service delivery or operational transformation programmes, including future-state design, roadmaps and value realisation.
- Relevant professional certifications are preferred, such as TOGAF, PRINCE2 Agile, AgilePM, BCS, Lean Six Sigma or SAFe.
Benefits
- 10% on-target annual bonus.
- Online private GP access 24/7 for the employee and immediate family.
- Paid carers leave of up to two weeks.
- Equalized maternity, paternity and adoption leave, including 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT mobile and broadband products.
- Pension scheme with 5% employee contribution and 10% employer contribution.
- Holiday purchase scheme.
- Optional healthcare, dental and gym membership benefits.
- Based in London, Leeds, Birmingham or Bristol with at least three days per week in the office.
Categories
Solutions Engineering
About BT
BT Group builds and operates telecom networks and digital services for consumers, enterprises, and public‑sector clients, selling broadband, fixed-line voice, mobile (via EE), and managed network, cloud, and cyber security services. It is headquartered in London and listed on the London Stock Exchange, with American depositary shares on the NYSE. BT also owns Openreach, which manages the UK’s fibre and copper access network used by multiple retail providers.