Lead Implementation Engineer
Q2 Software, Inc.8 hours ago
Bengaluru, IndiaStaff+
Responsibilities
- Serve as a subject matter expert for Symphonix products and support customer adoption and implementation.
- Work with customers, business stakeholders, partner teams, and internal engineering teams to understand processes, challenges, and requirements.
- Translate business, functional, and technical requirements into scalable Salesforce application solutions.
- Design and implement Salesforce solutions using platform capabilities, product standards, security, scalability, and maintainability best practices.
- Support Salesforce configuration, development, testing, deployment, maintenance, and enhancement activities.
- Troubleshoot defects and implementation issues collaboratively with customer and internal teams.
- Apply APIs, integration patterns, Salesforce security configurations, sharing, access controls, and platform governance appropriately.
- Evaluate customer-specific customizations and recommend solutions that maximize standard product capabilities.
- Communicate technical concepts, solution approaches, risks, and trade-offs to technical and non-technical stakeholders.
- Independently lead customer discussions and technical workshops.
Requirements
- Typically requires a bachelor's degree in a related field and 8+ years of experience.
- Strong experience with Salesforce Sales Cloud and/or Service Cloud.
- Hands-on knowledge of Salesforce Apex, Visualforce, Flows, Triggers, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports.
- Experience with Salesforce Lightning technologies, including Aura, Lightning Web Components, HTML, CSS, and JavaScript.
- Strong understanding of SOAP, REST, and Bulk APIs, Salesforce integration patterns, and integration best practices.
- Understanding of Salesforce security, sharing, access controls, and platform governance.
- Experience with GitHub and Jira.
- Experience across the complete implementation lifecycle, including requirements, solution design, development, testing, deployment, and production support.
- Fluent written and oral communication in English.
Benefits
- Health and wellness benefits, including competitive health insurance and generous paid parental leave for eligible new parents.
- Hybrid work opportunities.
- Flexible time off.
- Career development and mentoring programs.
- Community volunteering and company philanthropy programs.
- Employee peer recognition programs.
- Supportive and inclusive culture focused on career growth, collaboration, and physical, mental, and professional well-being.
Tech Stack
Categories
Solutions Engineering